Article

To see what is in front of one’s nose needs a constant struggle.
George Orwell (1946)¹

In 2019, the Veterans Health Administration (VHA) initiated a process to become a high reliability organization (HRO).² The COVID-19 pandemic has been described in medical literature as a volatile, uncertain, complex, and ambiguous (VUCA) event, underscoring the necessity of resilient communication strategies.³ Challenges posed by 2024 Hurricanes Helene and Milton further highlighted the need for resilient communication strategies within HRO implementation.

Central to the HRO journey within the VHA has been the development of tiered huddles, an evolution of the safety huddle concept.⁴ Emerging organically as an effective communication mechanism across multiple facilities between 2019 and 2020, tiered huddles were, in part, spurred by the onset of COVID-19. Tiered huddles represent a proactive approach to identifying and addressing organizational threats in their early stages, thereby preventing their escalation to a VUCA-laden crisis.⁵ When conditions evolve beyond the horizon of tractability, where challenges are easily identified and resolved, tiered huddles serve as a resilient mechanism to restore dynamic equilibrium within the organization.^6,7

This article describes how tiered huddles were integrated within Veterans Integrated Service Network (VISN) 4 and explores why these huddles are essential, particularly in the context of VUCA events. What began as a local-level tactic has now gained widespread acceptance and continues to evolve across the VHA with full support from the US Department of Veterans Affairs (VA) Under Secretary for Health.⁸

The VHA is divided into 18 VISNs. Nine VA Medical Centers (VAMCs) and 46 outpatient clinics across Pennsylvania, Delaware, and parts of Ohio, New York, and New Jersey make up VISN 4. Disseminating vital information across VISN 4, in addition to the 17 other VISNs—including 170 VAMCs and 1193 clinics—presents a formidable challenge. As the largest integrated system in the US, the VHA is realigning its workforce to address organizational inefficiencies. An enterprise of this scale, shaped by recurrent organizational change, faces ongoing challenges in sustaining clear communication across all levels. These transitions create uncertainty for staff as roles and resources shift, underscoring the need for dependable vertical and horizontal information flow. Tiered huddles offer a steady means to support coordinated communication and strengthen the system’s ability to adapt.⁹

ERIE VA MEDICAL CENTER HRO JOURNEY

In 2019, John Gennaro, the Erie VAMC executive director, attended a presentation that showcased the Cleveland Clinic’s tiered huddle process, with an opportunity to observe its 5-tiered system.¹⁰ Erie VAMC already had a 3-tiered huddle system, but the Cleveland Clinic’s more robust model inspired Gennaro to propose a VISN 4 pilot program. Tiered huddles were perceived as innovative, yet not fully embraced within the VHA; nonetheless, VISN 4, much like several other VISNs, moved forward and established a VISN-level (Tier 4) huddle.⁸ It is important to note that there was a notional fifth-tier capability as VISN and program office leaders already participated in daily VHA-wide meetings under the auspices of the Hospital Operations Center (HOC).

Expanding the Tiered Huddle Process

The Erie VAMC huddle process begins with the unit level Managers and Frontline Staff (Tier 1), then moves to Service Chiefs and Managers (Tier 2). Tier 3 involves facility executive leadership team and service chiefs, clinical directors and top VAMC administrators (these configurations may vary depending on context). The sequencing and flow of information is bidirectional across levels, reflecting the importance of closed-loop communication to ensure staff at all levels understand that issues raised are followed up on and/or closed out (Figure 1).²

Tier 4 composition may vary among VISNs depending on size and unique mission requirements.^8,11 The VISN 4 Tier 4 huddle includes the VISN director, 9 VAMC directors, and key network administrators and clinical experts. The Tier 5 huddle includes 18 VISN 4 directors with the VHA HOC (Figure 2). The tiered huddle process emphasizes team-based culture and psychological safety.^12-15 Staff at all levels are encouraged to identify and transparently resolve issues, fostering a proactive and problem-solving environment across the organization. A more nuanced and detailed process across tier levels is depicted in the Table.

The vetting and distillation of information can present challenges as vital information ascends and spreads across organization levels. Visual management systems (VMS), whether a whiteboard or a digital platform, are key to facilitate decision-making related to what needs to be prioritized and disseminated at each tier level.^2,8 At Tier 5, the HOC uses a digital VMS to provide a structured, user-friendly format for categorizing issues and topics and enhances clarity and accessibility (Figure 3). The Tier 5 VMS also facilitates tracking and reciprocal information exchange, helping to close the loop on emerging issues by monitoring their progression and resolution up and across tiers.^2,8 The Tier 5 huddle process and technology supporting continue to evolve offering increasing sophistication in organizational situational awareness and responsiveness.

VUCA: A Lens for Health Care Challenges

First introduced by social scientists at the US Army War College in 1995, VUCA describes complex and unpredictable conditions often encountered in military operations.^16,17 Prompted by the COVID-19 pandemic, the acronym VUCA gained recognition in health care, as leaders acknowledged the challenge of navigating rapidly changing environments. van Stralen, Byrum and Inozu, recognized authorities in high reliability, cited VUCA as the rationale for implementing HRO principles and practices. They argued that “HRO solves the problem of operations and performance in a volatile, uncertain, complex, ambiguous environment.” ¹⁸ To fully appreciate the VUCA environment and its relevance to health care, it is essential to unpack the 4 components of the acronym: volatile, uncertain, complex, and ambiguous.

Volatile refers to the speed and unpredictability of change. Health care systems are interactively complex and tightly coupled, meaning that changes in 1 part of the system can rapidly impact others.^6,18,19 This high degree of interdependence amplifies volatility, especially when unexpected events occur. The rapid spread of COVID- 19 and the evolving nature of its transmission challenged health care systems’ ability to respond swiftly and effectively. Volatility also may emerge in acute medical situations, such as the rapid deterioration of a patient’s condition.

Uncertain captures the lack of predictability inherent in complex systems. In health care, uncertainty arises when there is insufficient information or when an excess of data make it difficult to discern meaningful patterns. COVID-19 and recent natural disasters have introduced profound uncertainty, as the disease’s behavior, transmission, and impact were initially unknown. Health care practitioners struggled to make decisions in real time, lacking clear guidance or precedent.^3,20 While health care planning and established protocols are grounded in predictability, the COVID-19 pandemic revealed that as complexity increases, predictability diminishes. Moreover, complexity can complicate protocol selection, as situations may arise in which multiple protocols conflict or compete. The cognitive challenge of operating in this environment is analogous to what military strategists call the fog of war, where situational awareness is low and decision-makers must navigate without clarity.²¹ Tiered huddles, a core practice in HROs, mitigate uncertainty by fostering real-time communication and shared situational awareness among teams.²⁰

Complex refers to the intricate interplay of multiple, interconnected factors within a system.²² In health care, this complexity is heightened by the sociotechnical nature of the field—where human, technology, and organizational elements all converge.¹⁹ Systems designed to prevent failures, such as redundancies and safety protocols, can themselves contribute to increased complexity. HRO practices such as tiered huddles are implemented to mitigate the risk of catastrophic failure by fostering collaborative sensemaking, enhanced situational awareness, and rapid problem-solving.^5,20,23

Ambiguous refers to situations in which multiple interpretations, causes, or outcomes are possible. It explains how, despite following protocols, failure can still occur, or how individuals may reach different conclusions from the same data. Ambiguity does not offer binary solutions; instead, it presents a murky, multifaceted reality that requires thoughtful interpretation and adaptive responses. In these moments, leaders must act decisively, even in the absence of complete information, making trade-offs that balance immediate needs with long-term consequences.

MANAGING VUCA ENVIRONMENTS WITH TIERED HUDDLES

The tiered huddle process provides several key benefits that enable real-time issue resolution. These include the rapid dissemination of vital information, enhanced agility and resilience, and improved sensemaking within a VUCA environment. Additionally, tiered huddles prevent organizational drift by fostering heightened situational awareness. The tiered huddle process also supports leadership development, as unit-level leaders gain valuable insights into strategic decision-making through active participation. Each component is outlined in the following section.

Spread: The Challenge of Communicating

“The hallmark of a great organization is how quickly bad news travels upward,” argued Jay Forrester, the father of system dynamics.²⁴ Unfortunately, steep power gradients and siloed organizational structures inhibit the flow of unfavorable information from frontline staff to senior leadership. This suppression is not necessarily intentional but is often a byproduct of organizational culture. Tiered huddles address the weakness of top-down communication models by promoting a reciprocal, bidirectional information exchange, with an emphasis on closed-loop communication. Open communication can foster a culture of trust and transparency, allowing leaders to make more informed decisions and respond quickly to emerging risks.

Enhancing Agility and Resilience

Tiered huddles contribute to a mindful infrastructure, an important aspect of maintaining organizational awareness and agility.^21,25 A mindful infrastructure enables an organization to detect early warning signs of potential disruptions and respond to them before they escalate. In this sense, tiered huddles serve as a signal-sensing mechanism, providing the agility needed to adapt to changing circumstances and prevent patient harm. Tiered huddles facilitate self-organization, a concept from chaos theory known as autopoiesis. ²⁶ This self-organizing capability allows teams to develop novel solutions in response to unforeseen challenges, exemplifying the adaptability and resilience needed in a VUCA environment. The diverse backgrounds of tiered huddle participants—both cognitively and culturally—enable a broader range of perspectives, which is critical for making sound decisions in complex and uncertain situations. “HROs cultivate diversity not just because it helps them notice more in complex environments, but also because it helps them adapt to the complexities they do spot,” argues Weick et al.²⁷ This diversity of thought and experience enhances the organization’s ability to respond to complexity, much like firefighters continually adapt to the VUCA conditions they face.

Sensemaking and Sensitivity to Operations

Leaders at all levels must be attuned to what is happening both within and outside their organization. This continual sensing of the environment—looking for weak signals, threats, and opportunities—is important for HROs. This signal detection capability allows organizations to address problems in their nascent emerging state within a tractable horizon to successfully manage fluctuations. The horizon of tractability reflects a zone where weak signals and evolving issues can be identified, addressed, and resolved early before they evolve and cascade outside of safe operations. ⁷ Tiered huddles facilitate this process by creating a platform for team members to engage in respectful, collaborative dialogue. The diversity inherent in tiered huddles also supports sensemaking, a process of interpreting and understanding complex situations.²⁷ In a VUCA environment, this multiperspective approach helps filter out noise and identify the most important signals. Tiered huddles can help overcome the phenomenon of dysfunctional momentum associated with cognitive lockup, fixation error, and tunnel vision, in which individuals or teams fixate on a particular solution, thus missing important alternative views.^21,28 By fostering a common operating picture of the fluctuating environment, tiered huddles can enable more accurate decision-making and improve organizational resilience.

Avoiding Organizational Drift

One of the most significant contributions of tiered huddles is the ability to detect early signs of organizational drift, or subtle deviations from standard practices that can accumulate over time and lead to serious failures. By continuously monitoring for precursor conditions and weak signals, tiered huddles allow organizations to intervene early and prevent drift from becoming catastrophic.^29,30 This vigilance is essential in health care, where complacency can lead to patient harm. Tiered huddles foster a culture of mindfulness and accountability, ensuring that staff stay engaged and alert to potential risks. This proactive approach is a safeguard against human error and the gradual erosion of safety standards.

Leadership Development

Tiered huddles serve as a powerful tool for leadership development. Effective leaders must be able to anticipate potential risks and foresee system failures. Involving future leaders in tiered huddles can facilitate the transfer of these critical skills. When emerging leaders at lower tiers participate in ascending-tier huddles, they gain a unique opportunity to engage in a structured, collaborative setting. This environment provides a safe space to develop and practice strategic skills, enhancing their ability to think proactively and manage complexity. By integrating future leaders into tiered huddles, organizations offer essential, hands-on experience in real-time decision making. This experiential learning is invaluable for preparing leaders to navigate the demands of a VUCA environment.

CONCLUSIONS

Since implementing the tiered huddle process, the Erie VAMC and VISN 4 have emerged as early adopters of VUCA, thus contributing to the expansion of this innovative communication approach across the VHA. Tiered huddles strengthen organizational resilience and agility, facilitate critical information flow to manage risk, and support the cultivation of future leaders. The Erie VAMC director and the VISN 4 network director regard the expansion of tiered huddles, including Tiers 4 and 5, as an adaptable model for the VHA. While tiered huddles have not yet been mandated across the VHA, a pilot at the Tier 5 HOC level was initiated on May 20, 2024. In a complex world in which VUCA events will continue to be inevitable, implementation of robust tiered huddles within complex health care systems provides the opportunity for improved responses and delivery of care.

To see what is in front of one’s nose needs a constant struggle.
George Orwell (1946)¹

In 2019, the Veterans Health Administration (VHA) initiated a process to become a high reliability organization (HRO).² The COVID-19 pandemic has been described in medical literature as a volatile, uncertain, complex, and ambiguous (VUCA) event, underscoring the necessity of resilient communication strategies.³ Challenges posed by 2024 Hurricanes Helene and Milton further highlighted the need for resilient communication strategies within HRO implementation.

Central to the HRO journey within the VHA has been the development of tiered huddles, an evolution of the safety huddle concept.⁴ Emerging organically as an effective communication mechanism across multiple facilities between 2019 and 2020, tiered huddles were, in part, spurred by the onset of COVID-19. Tiered huddles represent a proactive approach to identifying and addressing organizational threats in their early stages, thereby preventing their escalation to a VUCA-laden crisis.⁵ When conditions evolve beyond the horizon of tractability, where challenges are easily identified and resolved, tiered huddles serve as a resilient mechanism to restore dynamic equilibrium within the organization.^6,7

This article describes how tiered huddles were integrated within Veterans Integrated Service Network (VISN) 4 and explores why these huddles are essential, particularly in the context of VUCA events. What began as a local-level tactic has now gained widespread acceptance and continues to evolve across the VHA with full support from the US Department of Veterans Affairs (VA) Under Secretary for Health.⁸

The VHA is divided into 18 VISNs. Nine VA Medical Centers (VAMCs) and 46 outpatient clinics across Pennsylvania, Delaware, and parts of Ohio, New York, and New Jersey make up VISN 4. Disseminating vital information across VISN 4, in addition to the 17 other VISNs—including 170 VAMCs and 1193 clinics—presents a formidable challenge. As the largest integrated system in the US, the VHA is realigning its workforce to address organizational inefficiencies. An enterprise of this scale, shaped by recurrent organizational change, faces ongoing challenges in sustaining clear communication across all levels. These transitions create uncertainty for staff as roles and resources shift, underscoring the need for dependable vertical and horizontal information flow. Tiered huddles offer a steady means to support coordinated communication and strengthen the system’s ability to adapt.⁹

ERIE VA MEDICAL CENTER HRO JOURNEY

In 2019, John Gennaro, the Erie VAMC executive director, attended a presentation that showcased the Cleveland Clinic’s tiered huddle process, with an opportunity to observe its 5-tiered system.¹⁰ Erie VAMC already had a 3-tiered huddle system, but the Cleveland Clinic’s more robust model inspired Gennaro to propose a VISN 4 pilot program. Tiered huddles were perceived as innovative, yet not fully embraced within the VHA; nonetheless, VISN 4, much like several other VISNs, moved forward and established a VISN-level (Tier 4) huddle.⁸ It is important to note that there was a notional fifth-tier capability as VISN and program office leaders already participated in daily VHA-wide meetings under the auspices of the Hospital Operations Center (HOC).

Expanding the Tiered Huddle Process

The Erie VAMC huddle process begins with the unit level Managers and Frontline Staff (Tier 1), then moves to Service Chiefs and Managers (Tier 2). Tier 3 involves facility executive leadership team and service chiefs, clinical directors and top VAMC administrators (these configurations may vary depending on context). The sequencing and flow of information is bidirectional across levels, reflecting the importance of closed-loop communication to ensure staff at all levels understand that issues raised are followed up on and/or closed out (Figure 1).²

Tier 4 composition may vary among VISNs depending on size and unique mission requirements.^8,11 The VISN 4 Tier 4 huddle includes the VISN director, 9 VAMC directors, and key network administrators and clinical experts. The Tier 5 huddle includes 18 VISN 4 directors with the VHA HOC (Figure 2). The tiered huddle process emphasizes team-based culture and psychological safety.^12-15 Staff at all levels are encouraged to identify and transparently resolve issues, fostering a proactive and problem-solving environment across the organization. A more nuanced and detailed process across tier levels is depicted in the Table.

The vetting and distillation of information can present challenges as vital information ascends and spreads across organization levels. Visual management systems (VMS), whether a whiteboard or a digital platform, are key to facilitate decision-making related to what needs to be prioritized and disseminated at each tier level.^2,8 At Tier 5, the HOC uses a digital VMS to provide a structured, user-friendly format for categorizing issues and topics and enhances clarity and accessibility (Figure 3). The Tier 5 VMS also facilitates tracking and reciprocal information exchange, helping to close the loop on emerging issues by monitoring their progression and resolution up and across tiers.^2,8 The Tier 5 huddle process and technology supporting continue to evolve offering increasing sophistication in organizational situational awareness and responsiveness.

VUCA: A Lens for Health Care Challenges

First introduced by social scientists at the US Army War College in 1995, VUCA describes complex and unpredictable conditions often encountered in military operations.^16,17 Prompted by the COVID-19 pandemic, the acronym VUCA gained recognition in health care, as leaders acknowledged the challenge of navigating rapidly changing environments. van Stralen, Byrum and Inozu, recognized authorities in high reliability, cited VUCA as the rationale for implementing HRO principles and practices. They argued that “HRO solves the problem of operations and performance in a volatile, uncertain, complex, ambiguous environment.” ¹⁸ To fully appreciate the VUCA environment and its relevance to health care, it is essential to unpack the 4 components of the acronym: volatile, uncertain, complex, and ambiguous.

Volatile refers to the speed and unpredictability of change. Health care systems are interactively complex and tightly coupled, meaning that changes in 1 part of the system can rapidly impact others.^6,18,19 This high degree of interdependence amplifies volatility, especially when unexpected events occur. The rapid spread of COVID- 19 and the evolving nature of its transmission challenged health care systems’ ability to respond swiftly and effectively. Volatility also may emerge in acute medical situations, such as the rapid deterioration of a patient’s condition.

Uncertain captures the lack of predictability inherent in complex systems. In health care, uncertainty arises when there is insufficient information or when an excess of data make it difficult to discern meaningful patterns. COVID-19 and recent natural disasters have introduced profound uncertainty, as the disease’s behavior, transmission, and impact were initially unknown. Health care practitioners struggled to make decisions in real time, lacking clear guidance or precedent.^3,20 While health care planning and established protocols are grounded in predictability, the COVID-19 pandemic revealed that as complexity increases, predictability diminishes. Moreover, complexity can complicate protocol selection, as situations may arise in which multiple protocols conflict or compete. The cognitive challenge of operating in this environment is analogous to what military strategists call the fog of war, where situational awareness is low and decision-makers must navigate without clarity.²¹ Tiered huddles, a core practice in HROs, mitigate uncertainty by fostering real-time communication and shared situational awareness among teams.²⁰

Complex refers to the intricate interplay of multiple, interconnected factors within a system.²² In health care, this complexity is heightened by the sociotechnical nature of the field—where human, technology, and organizational elements all converge.¹⁹ Systems designed to prevent failures, such as redundancies and safety protocols, can themselves contribute to increased complexity. HRO practices such as tiered huddles are implemented to mitigate the risk of catastrophic failure by fostering collaborative sensemaking, enhanced situational awareness, and rapid problem-solving.^5,20,23

Ambiguous refers to situations in which multiple interpretations, causes, or outcomes are possible. It explains how, despite following protocols, failure can still occur, or how individuals may reach different conclusions from the same data. Ambiguity does not offer binary solutions; instead, it presents a murky, multifaceted reality that requires thoughtful interpretation and adaptive responses. In these moments, leaders must act decisively, even in the absence of complete information, making trade-offs that balance immediate needs with long-term consequences.

MANAGING VUCA ENVIRONMENTS WITH TIERED HUDDLES

The tiered huddle process provides several key benefits that enable real-time issue resolution. These include the rapid dissemination of vital information, enhanced agility and resilience, and improved sensemaking within a VUCA environment. Additionally, tiered huddles prevent organizational drift by fostering heightened situational awareness. The tiered huddle process also supports leadership development, as unit-level leaders gain valuable insights into strategic decision-making through active participation. Each component is outlined in the following section.

Spread: The Challenge of Communicating

“The hallmark of a great organization is how quickly bad news travels upward,” argued Jay Forrester, the father of system dynamics.²⁴ Unfortunately, steep power gradients and siloed organizational structures inhibit the flow of unfavorable information from frontline staff to senior leadership. This suppression is not necessarily intentional but is often a byproduct of organizational culture. Tiered huddles address the weakness of top-down communication models by promoting a reciprocal, bidirectional information exchange, with an emphasis on closed-loop communication. Open communication can foster a culture of trust and transparency, allowing leaders to make more informed decisions and respond quickly to emerging risks.

Enhancing Agility and Resilience

Tiered huddles contribute to a mindful infrastructure, an important aspect of maintaining organizational awareness and agility.^21,25 A mindful infrastructure enables an organization to detect early warning signs of potential disruptions and respond to them before they escalate. In this sense, tiered huddles serve as a signal-sensing mechanism, providing the agility needed to adapt to changing circumstances and prevent patient harm. Tiered huddles facilitate self-organization, a concept from chaos theory known as autopoiesis. ²⁶ This self-organizing capability allows teams to develop novel solutions in response to unforeseen challenges, exemplifying the adaptability and resilience needed in a VUCA environment. The diverse backgrounds of tiered huddle participants—both cognitively and culturally—enable a broader range of perspectives, which is critical for making sound decisions in complex and uncertain situations. “HROs cultivate diversity not just because it helps them notice more in complex environments, but also because it helps them adapt to the complexities they do spot,” argues Weick et al.²⁷ This diversity of thought and experience enhances the organization’s ability to respond to complexity, much like firefighters continually adapt to the VUCA conditions they face.

Sensemaking and Sensitivity to Operations

Leaders at all levels must be attuned to what is happening both within and outside their organization. This continual sensing of the environment—looking for weak signals, threats, and opportunities—is important for HROs. This signal detection capability allows organizations to address problems in their nascent emerging state within a tractable horizon to successfully manage fluctuations. The horizon of tractability reflects a zone where weak signals and evolving issues can be identified, addressed, and resolved early before they evolve and cascade outside of safe operations. ⁷ Tiered huddles facilitate this process by creating a platform for team members to engage in respectful, collaborative dialogue. The diversity inherent in tiered huddles also supports sensemaking, a process of interpreting and understanding complex situations.²⁷ In a VUCA environment, this multiperspective approach helps filter out noise and identify the most important signals. Tiered huddles can help overcome the phenomenon of dysfunctional momentum associated with cognitive lockup, fixation error, and tunnel vision, in which individuals or teams fixate on a particular solution, thus missing important alternative views.^21,28 By fostering a common operating picture of the fluctuating environment, tiered huddles can enable more accurate decision-making and improve organizational resilience.

Avoiding Organizational Drift

One of the most significant contributions of tiered huddles is the ability to detect early signs of organizational drift, or subtle deviations from standard practices that can accumulate over time and lead to serious failures. By continuously monitoring for precursor conditions and weak signals, tiered huddles allow organizations to intervene early and prevent drift from becoming catastrophic.^29,30 This vigilance is essential in health care, where complacency can lead to patient harm. Tiered huddles foster a culture of mindfulness and accountability, ensuring that staff stay engaged and alert to potential risks. This proactive approach is a safeguard against human error and the gradual erosion of safety standards.

Leadership Development

Tiered huddles serve as a powerful tool for leadership development. Effective leaders must be able to anticipate potential risks and foresee system failures. Involving future leaders in tiered huddles can facilitate the transfer of these critical skills. When emerging leaders at lower tiers participate in ascending-tier huddles, they gain a unique opportunity to engage in a structured, collaborative setting. This environment provides a safe space to develop and practice strategic skills, enhancing their ability to think proactively and manage complexity. By integrating future leaders into tiered huddles, organizations offer essential, hands-on experience in real-time decision making. This experiential learning is invaluable for preparing leaders to navigate the demands of a VUCA environment.

CONCLUSIONS

Since implementing the tiered huddle process, the Erie VAMC and VISN 4 have emerged as early adopters of VUCA, thus contributing to the expansion of this innovative communication approach across the VHA. Tiered huddles strengthen organizational resilience and agility, facilitate critical information flow to manage risk, and support the cultivation of future leaders. The Erie VAMC director and the VISN 4 network director regard the expansion of tiered huddles, including Tiers 4 and 5, as an adaptable model for the VHA. While tiered huddles have not yet been mandated across the VHA, a pilot at the Tier 5 HOC level was initiated on May 20, 2024. In a complex world in which VUCA events will continue to be inevitable, implementation of robust tiered huddles within complex health care systems provides the opportunity for improved responses and delivery of care.

To see what is in front of one’s nose needs a constant struggle.
George Orwell (1946)¹

In 2019, the Veterans Health Administration (VHA) initiated a process to become a high reliability organization (HRO).² The COVID-19 pandemic has been described in medical literature as a volatile, uncertain, complex, and ambiguous (VUCA) event, underscoring the necessity of resilient communication strategies.³ Challenges posed by 2024 Hurricanes Helene and Milton further highlighted the need for resilient communication strategies within HRO implementation.

Central to the HRO journey within the VHA has been the development of tiered huddles, an evolution of the safety huddle concept.⁴ Emerging organically as an effective communication mechanism across multiple facilities between 2019 and 2020, tiered huddles were, in part, spurred by the onset of COVID-19. Tiered huddles represent a proactive approach to identifying and addressing organizational threats in their early stages, thereby preventing their escalation to a VUCA-laden crisis.⁵ When conditions evolve beyond the horizon of tractability, where challenges are easily identified and resolved, tiered huddles serve as a resilient mechanism to restore dynamic equilibrium within the organization.^6,7

This article describes how tiered huddles were integrated within Veterans Integrated Service Network (VISN) 4 and explores why these huddles are essential, particularly in the context of VUCA events. What began as a local-level tactic has now gained widespread acceptance and continues to evolve across the VHA with full support from the US Department of Veterans Affairs (VA) Under Secretary for Health.⁸

The VHA is divided into 18 VISNs. Nine VA Medical Centers (VAMCs) and 46 outpatient clinics across Pennsylvania, Delaware, and parts of Ohio, New York, and New Jersey make up VISN 4. Disseminating vital information across VISN 4, in addition to the 17 other VISNs—including 170 VAMCs and 1193 clinics—presents a formidable challenge. As the largest integrated system in the US, the VHA is realigning its workforce to address organizational inefficiencies. An enterprise of this scale, shaped by recurrent organizational change, faces ongoing challenges in sustaining clear communication across all levels. These transitions create uncertainty for staff as roles and resources shift, underscoring the need for dependable vertical and horizontal information flow. Tiered huddles offer a steady means to support coordinated communication and strengthen the system’s ability to adapt.⁹

ERIE VA MEDICAL CENTER HRO JOURNEY

In 2019, John Gennaro, the Erie VAMC executive director, attended a presentation that showcased the Cleveland Clinic’s tiered huddle process, with an opportunity to observe its 5-tiered system.¹⁰ Erie VAMC already had a 3-tiered huddle system, but the Cleveland Clinic’s more robust model inspired Gennaro to propose a VISN 4 pilot program. Tiered huddles were perceived as innovative, yet not fully embraced within the VHA; nonetheless, VISN 4, much like several other VISNs, moved forward and established a VISN-level (Tier 4) huddle.⁸ It is important to note that there was a notional fifth-tier capability as VISN and program office leaders already participated in daily VHA-wide meetings under the auspices of the Hospital Operations Center (HOC).

Expanding the Tiered Huddle Process

The Erie VAMC huddle process begins with the unit level Managers and Frontline Staff (Tier 1), then moves to Service Chiefs and Managers (Tier 2). Tier 3 involves facility executive leadership team and service chiefs, clinical directors and top VAMC administrators (these configurations may vary depending on context). The sequencing and flow of information is bidirectional across levels, reflecting the importance of closed-loop communication to ensure staff at all levels understand that issues raised are followed up on and/or closed out (Figure 1).²

Tier 4 composition may vary among VISNs depending on size and unique mission requirements.^8,11 The VISN 4 Tier 4 huddle includes the VISN director, 9 VAMC directors, and key network administrators and clinical experts. The Tier 5 huddle includes 18 VISN 4 directors with the VHA HOC (Figure 2). The tiered huddle process emphasizes team-based culture and psychological safety.^12-15 Staff at all levels are encouraged to identify and transparently resolve issues, fostering a proactive and problem-solving environment across the organization. A more nuanced and detailed process across tier levels is depicted in the Table.

The vetting and distillation of information can present challenges as vital information ascends and spreads across organization levels. Visual management systems (VMS), whether a whiteboard or a digital platform, are key to facilitate decision-making related to what needs to be prioritized and disseminated at each tier level.^2,8 At Tier 5, the HOC uses a digital VMS to provide a structured, user-friendly format for categorizing issues and topics and enhances clarity and accessibility (Figure 3). The Tier 5 VMS also facilitates tracking and reciprocal information exchange, helping to close the loop on emerging issues by monitoring their progression and resolution up and across tiers.^2,8 The Tier 5 huddle process and technology supporting continue to evolve offering increasing sophistication in organizational situational awareness and responsiveness.

VUCA: A Lens for Health Care Challenges

First introduced by social scientists at the US Army War College in 1995, VUCA describes complex and unpredictable conditions often encountered in military operations.^16,17 Prompted by the COVID-19 pandemic, the acronym VUCA gained recognition in health care, as leaders acknowledged the challenge of navigating rapidly changing environments. van Stralen, Byrum and Inozu, recognized authorities in high reliability, cited VUCA as the rationale for implementing HRO principles and practices. They argued that “HRO solves the problem of operations and performance in a volatile, uncertain, complex, ambiguous environment.” ¹⁸ To fully appreciate the VUCA environment and its relevance to health care, it is essential to unpack the 4 components of the acronym: volatile, uncertain, complex, and ambiguous.

Volatile refers to the speed and unpredictability of change. Health care systems are interactively complex and tightly coupled, meaning that changes in 1 part of the system can rapidly impact others.^6,18,19 This high degree of interdependence amplifies volatility, especially when unexpected events occur. The rapid spread of COVID- 19 and the evolving nature of its transmission challenged health care systems’ ability to respond swiftly and effectively. Volatility also may emerge in acute medical situations, such as the rapid deterioration of a patient’s condition.

Uncertain captures the lack of predictability inherent in complex systems. In health care, uncertainty arises when there is insufficient information or when an excess of data make it difficult to discern meaningful patterns. COVID-19 and recent natural disasters have introduced profound uncertainty, as the disease’s behavior, transmission, and impact were initially unknown. Health care practitioners struggled to make decisions in real time, lacking clear guidance or precedent.^3,20 While health care planning and established protocols are grounded in predictability, the COVID-19 pandemic revealed that as complexity increases, predictability diminishes. Moreover, complexity can complicate protocol selection, as situations may arise in which multiple protocols conflict or compete. The cognitive challenge of operating in this environment is analogous to what military strategists call the fog of war, where situational awareness is low and decision-makers must navigate without clarity.²¹ Tiered huddles, a core practice in HROs, mitigate uncertainty by fostering real-time communication and shared situational awareness among teams.²⁰

Complex refers to the intricate interplay of multiple, interconnected factors within a system.²² In health care, this complexity is heightened by the sociotechnical nature of the field—where human, technology, and organizational elements all converge.¹⁹ Systems designed to prevent failures, such as redundancies and safety protocols, can themselves contribute to increased complexity. HRO practices such as tiered huddles are implemented to mitigate the risk of catastrophic failure by fostering collaborative sensemaking, enhanced situational awareness, and rapid problem-solving.^5,20,23

Ambiguous refers to situations in which multiple interpretations, causes, or outcomes are possible. It explains how, despite following protocols, failure can still occur, or how individuals may reach different conclusions from the same data. Ambiguity does not offer binary solutions; instead, it presents a murky, multifaceted reality that requires thoughtful interpretation and adaptive responses. In these moments, leaders must act decisively, even in the absence of complete information, making trade-offs that balance immediate needs with long-term consequences.

MANAGING VUCA ENVIRONMENTS WITH TIERED HUDDLES

The tiered huddle process provides several key benefits that enable real-time issue resolution. These include the rapid dissemination of vital information, enhanced agility and resilience, and improved sensemaking within a VUCA environment. Additionally, tiered huddles prevent organizational drift by fostering heightened situational awareness. The tiered huddle process also supports leadership development, as unit-level leaders gain valuable insights into strategic decision-making through active participation. Each component is outlined in the following section.

Spread: The Challenge of Communicating

“The hallmark of a great organization is how quickly bad news travels upward,” argued Jay Forrester, the father of system dynamics.²⁴ Unfortunately, steep power gradients and siloed organizational structures inhibit the flow of unfavorable information from frontline staff to senior leadership. This suppression is not necessarily intentional but is often a byproduct of organizational culture. Tiered huddles address the weakness of top-down communication models by promoting a reciprocal, bidirectional information exchange, with an emphasis on closed-loop communication. Open communication can foster a culture of trust and transparency, allowing leaders to make more informed decisions and respond quickly to emerging risks.

Enhancing Agility and Resilience

Tiered huddles contribute to a mindful infrastructure, an important aspect of maintaining organizational awareness and agility.^21,25 A mindful infrastructure enables an organization to detect early warning signs of potential disruptions and respond to them before they escalate. In this sense, tiered huddles serve as a signal-sensing mechanism, providing the agility needed to adapt to changing circumstances and prevent patient harm. Tiered huddles facilitate self-organization, a concept from chaos theory known as autopoiesis. ²⁶ This self-organizing capability allows teams to develop novel solutions in response to unforeseen challenges, exemplifying the adaptability and resilience needed in a VUCA environment. The diverse backgrounds of tiered huddle participants—both cognitively and culturally—enable a broader range of perspectives, which is critical for making sound decisions in complex and uncertain situations. “HROs cultivate diversity not just because it helps them notice more in complex environments, but also because it helps them adapt to the complexities they do spot,” argues Weick et al.²⁷ This diversity of thought and experience enhances the organization’s ability to respond to complexity, much like firefighters continually adapt to the VUCA conditions they face.

Sensemaking and Sensitivity to Operations

Leaders at all levels must be attuned to what is happening both within and outside their organization. This continual sensing of the environment—looking for weak signals, threats, and opportunities—is important for HROs. This signal detection capability allows organizations to address problems in their nascent emerging state within a tractable horizon to successfully manage fluctuations. The horizon of tractability reflects a zone where weak signals and evolving issues can be identified, addressed, and resolved early before they evolve and cascade outside of safe operations. ⁷ Tiered huddles facilitate this process by creating a platform for team members to engage in respectful, collaborative dialogue. The diversity inherent in tiered huddles also supports sensemaking, a process of interpreting and understanding complex situations.²⁷ In a VUCA environment, this multiperspective approach helps filter out noise and identify the most important signals. Tiered huddles can help overcome the phenomenon of dysfunctional momentum associated with cognitive lockup, fixation error, and tunnel vision, in which individuals or teams fixate on a particular solution, thus missing important alternative views.^21,28 By fostering a common operating picture of the fluctuating environment, tiered huddles can enable more accurate decision-making and improve organizational resilience.

Avoiding Organizational Drift

One of the most significant contributions of tiered huddles is the ability to detect early signs of organizational drift, or subtle deviations from standard practices that can accumulate over time and lead to serious failures. By continuously monitoring for precursor conditions and weak signals, tiered huddles allow organizations to intervene early and prevent drift from becoming catastrophic.^29,30 This vigilance is essential in health care, where complacency can lead to patient harm. Tiered huddles foster a culture of mindfulness and accountability, ensuring that staff stay engaged and alert to potential risks. This proactive approach is a safeguard against human error and the gradual erosion of safety standards.

Leadership Development

Tiered huddles serve as a powerful tool for leadership development. Effective leaders must be able to anticipate potential risks and foresee system failures. Involving future leaders in tiered huddles can facilitate the transfer of these critical skills. When emerging leaders at lower tiers participate in ascending-tier huddles, they gain a unique opportunity to engage in a structured, collaborative setting. This environment provides a safe space to develop and practice strategic skills, enhancing their ability to think proactively and manage complexity. By integrating future leaders into tiered huddles, organizations offer essential, hands-on experience in real-time decision making. This experiential learning is invaluable for preparing leaders to navigate the demands of a VUCA environment.

CONCLUSIONS

Since implementing the tiered huddle process, the Erie VAMC and VISN 4 have emerged as early adopters of VUCA, thus contributing to the expansion of this innovative communication approach across the VHA. Tiered huddles strengthen organizational resilience and agility, facilitate critical information flow to manage risk, and support the cultivation of future leaders. The Erie VAMC director and the VISN 4 network director regard the expansion of tiered huddles, including Tiers 4 and 5, as an adaptable model for the VHA. While tiered huddles have not yet been mandated across the VHA, a pilot at the Tier 5 HOC level was initiated on May 20, 2024. In a complex world in which VUCA events will continue to be inevitable, implementation of robust tiered huddles within complex health care systems provides the opportunity for improved responses and delivery of care.

Discussion

A diagnosis of dural arteriovenous fistula (dAVF) was made. Lesions involving the spinal cord are traditionally classified by location as extradural, intradural/extramedullary, or intramedullary. Intramedullary spinal cord abnormalities pose considerable diagnostic and management challenges because of the risks of biopsy in this location and the added potential for morbidity and mortality from improperly treated lesions. Although MRI is the preferred imaging modality, PET/CT and magnetic resonance angiography (MRA) may also help narrow the differential diagnosis and potentially avoid complications from an invasive biopsy.¹ This patient’s intramedullary lesion, which represented a dAVF, posed a diagnostic challenge; after diagnosis, it was successfully managed conservatively with dexamethasone and physical therapy.

Intradural tumors account for 2% to 4% of all primary central nervous system (CNS) tumors.² Ependymomas account for 50% to 60% of intramedullary tumors in adults, while astrocytomas account for about 60% of all lesions in children and adolescents.^3,4 The differential diagnosis for intramedullary tumors also includes hemangioblastoma, metastases, primary CNS lymphoma, germ cell tumors, and gangliogliomas.^5,6

Intramedullary metastases remain rare, although the incidence is rising with improvements in oncologic and supportive treatments. Autopsy studies conducted decades ago demonstrated that about 0.9% to 2.1% of patients with systemic cancer have intramedullary metastases at death.^7,8 In patients with an established history of malignancy, a metastatic intramedullary tumor should be placed higher on the differential diagnosis. Intramedullary metastases most often occur in the setting of widespread metastatic disease. A systematic review of the literature on patients with lung cancer (small cell and non-small cell lung carcinomas) and ≥ 1 intramedullary spinal cord metastasis demonstrated that 55.8% of patients had concurrent brain metastases, 20.0% had leptomeningeal carcinomatosis, and 19.5% had vertebral metastases.⁹ While about half of all intramedullary metastases are associated with lung cancer, other common malignancies that metastasize to this area include colorectal, breast, and renal cell carcinoma, as well as lymphoma and melanoma primaries.^10,11

On imaging, intramedullary metastases often appear as several short, studded segments with surrounding edema, typically out of proportion to the size of the lesion.¹ By contrast, astrocytomas and ependymomas often span multiple segments, and enhancement patterns can vary depending on the subtype and grade. Glioblastoma multiforme, or grade 4 IDH wild-type astrocytomas, demonstrate an irregular, heterogeneous pattern of enhancement. Hemangioblastomas vary in size and are classically hypointense to isointense on T1-weighted sequences, isointense to hyperintense on T2-weighted sequences, and demonstrate avid enhancement on T1- postcontrast images. In large hemangioblastomas, flow voids due to prominent vasculature may be visualized.

Numerous nonneoplastic tumor mimics can obscure the differential diagnosis. Vascular malformations, including cavernomas and dAVFs, can also present with enhancement and edema. dAVFs are the most common type of spinal vascular malformation, accounting for about 70% of cases.¹² They are supplied by the radiculomeningeal arteries, whereas pial arteriovenous malformations (AVMs) are supplied by the radiculomedullary and radiculopial arteries. On MRI, dAVFs usually have venous congestion with intramedullary edema, which appears as an ill-defined centromedullary hyperintensity on T2-weighted imaging over multiple segments. The spinal cord may appear swollen with atrophic changes in chronic cases. Spinal cord AVMs are rarer and have an intramedullary nidus. They usually demonstrate mixed heterogeneous signal on T1- and T2-weighted imaging due to blood products, while the nidus demonstrates a variable degree of enhancement. Serpiginous flow voids are seen both within the nidus and at the cord surface.

Demyelinating lesions of the spine may be seen in neuroinflammatory conditions such as multiple sclerosis, neuromyelitis optica spectrum disorder, acute transverse myelitis, and acute disseminated encephalomyelitis. In multiple sclerosis, lesions typically extend ≤ 2 vertebral segments in length, cover less than half of the vertebral cross-sectional area, and have a dorsolateral predilection.¹³ Active lesions may demonstrate enhancement along the rim or in a patchy pattern. In the presence of demyelinating lesions, there may occasionally appear to be an expansile mass with a syrinx.¹⁴

Infections such as tuberculosis and neurosarcoidosis should also remain on the differential diagnosis. On MRI, tuberculosis usually involves the thoracic cord and is typically rim-enhancing.¹⁵ If there are caseating granulomas, T2-weighted images may also demonstrate rim enhancement.¹⁶ Spinal sarcoidosis is unusual without intracranial involvement, and its appearance may include leptomeningeal enhancement, cord expansion, and hyperintense signal on T2- weighted imaging.¹⁷

Finally, iatrogenic causes are also possible, including radiation myelopathy and mechanical spinal cord injury. For radiation myelopathy, it is important to ascertain whether a patient has undergone prior radiotherapy in the region and to obtain the pertinent dosimetry. Spinal cord injury may cause a focal signal abnormality within the cord, with T2 hyperintensity; these foci may or may not present with enhancement, edema, or hematoma and therefore may resemble tumors.¹³

This patient presented with progressive right-sided lower extremity weakness and hypoesthesia and a history of a low-grade right renal/pelvic ureteral tumor. The immediate impression was that the thoracic intramedullary lesion represented a metastatic lesion. However, in the absence of any systemic or intracranial metastases, this progression was much less likely. An extensive interdisciplinary workup was conducted that included medical oncology, neurology, neuroradiology, neuro-oncology, neurosurgery, nuclear medicine, and radiation oncology. Neuroradiology and nuclear medicine identified a slightly hypermetabolic focus on the PET/CT from 1.5 years prior that correlated exactly with the same location as the lesion on the recent spinal MRI. This finding, along with the MRA, confirmed the diagnosis of a dAVF, which was successfully managed conservatively with dexamethasone and physical therapy, rather than through oncologic treatments such as radiotherapy

There remains debate regarding the utility of steroids in treating patients with dAVF. Although there are some case reports documenting that the edema associated with the dAVF responds to steroids, other case series have found that steroids may worsen outcomes in patients with dAVF, possibly due to increased venous hydrostatic pressure.

This case demonstrates the importance of an interdisciplinary workup when evaluating an intramedullary lesion, as well as maintaining a wide differential diagnosis, particularly in the absence of a history of polymetastatic cancer. All the clues (such as the slightly hypermetabolic focus on a PET/CT from 1.5 years prior) need to be obtained to comfortably reach a diagnosis in the absence of pathologic confirmation. These cases can be especially challenging due to the lack of pathologic confirmation, but by understanding the main differentiating features among the various etiologies and obtaining all available information, a correct diagnosis can be made without unnecessary interventions.

Discussion

A diagnosis of dural arteriovenous fistula (dAVF) was made. Lesions involving the spinal cord are traditionally classified by location as extradural, intradural/extramedullary, or intramedullary. Intramedullary spinal cord abnormalities pose considerable diagnostic and management challenges because of the risks of biopsy in this location and the added potential for morbidity and mortality from improperly treated lesions. Although MRI is the preferred imaging modality, PET/CT and magnetic resonance angiography (MRA) may also help narrow the differential diagnosis and potentially avoid complications from an invasive biopsy.¹ This patient’s intramedullary lesion, which represented a dAVF, posed a diagnostic challenge; after diagnosis, it was successfully managed conservatively with dexamethasone and physical therapy.

Intradural tumors account for 2% to 4% of all primary central nervous system (CNS) tumors.² Ependymomas account for 50% to 60% of intramedullary tumors in adults, while astrocytomas account for about 60% of all lesions in children and adolescents.^3,4 The differential diagnosis for intramedullary tumors also includes hemangioblastoma, metastases, primary CNS lymphoma, germ cell tumors, and gangliogliomas.^5,6

Intramedullary metastases remain rare, although the incidence is rising with improvements in oncologic and supportive treatments. Autopsy studies conducted decades ago demonstrated that about 0.9% to 2.1% of patients with systemic cancer have intramedullary metastases at death.^7,8 In patients with an established history of malignancy, a metastatic intramedullary tumor should be placed higher on the differential diagnosis. Intramedullary metastases most often occur in the setting of widespread metastatic disease. A systematic review of the literature on patients with lung cancer (small cell and non-small cell lung carcinomas) and ≥ 1 intramedullary spinal cord metastasis demonstrated that 55.8% of patients had concurrent brain metastases, 20.0% had leptomeningeal carcinomatosis, and 19.5% had vertebral metastases.⁹ While about half of all intramedullary metastases are associated with lung cancer, other common malignancies that metastasize to this area include colorectal, breast, and renal cell carcinoma, as well as lymphoma and melanoma primaries.^10,11

On imaging, intramedullary metastases often appear as several short, studded segments with surrounding edema, typically out of proportion to the size of the lesion.¹ By contrast, astrocytomas and ependymomas often span multiple segments, and enhancement patterns can vary depending on the subtype and grade. Glioblastoma multiforme, or grade 4 IDH wild-type astrocytomas, demonstrate an irregular, heterogeneous pattern of enhancement. Hemangioblastomas vary in size and are classically hypointense to isointense on T1-weighted sequences, isointense to hyperintense on T2-weighted sequences, and demonstrate avid enhancement on T1- postcontrast images. In large hemangioblastomas, flow voids due to prominent vasculature may be visualized.

Numerous nonneoplastic tumor mimics can obscure the differential diagnosis. Vascular malformations, including cavernomas and dAVFs, can also present with enhancement and edema. dAVFs are the most common type of spinal vascular malformation, accounting for about 70% of cases.¹² They are supplied by the radiculomeningeal arteries, whereas pial arteriovenous malformations (AVMs) are supplied by the radiculomedullary and radiculopial arteries. On MRI, dAVFs usually have venous congestion with intramedullary edema, which appears as an ill-defined centromedullary hyperintensity on T2-weighted imaging over multiple segments. The spinal cord may appear swollen with atrophic changes in chronic cases. Spinal cord AVMs are rarer and have an intramedullary nidus. They usually demonstrate mixed heterogeneous signal on T1- and T2-weighted imaging due to blood products, while the nidus demonstrates a variable degree of enhancement. Serpiginous flow voids are seen both within the nidus and at the cord surface.

Demyelinating lesions of the spine may be seen in neuroinflammatory conditions such as multiple sclerosis, neuromyelitis optica spectrum disorder, acute transverse myelitis, and acute disseminated encephalomyelitis. In multiple sclerosis, lesions typically extend ≤ 2 vertebral segments in length, cover less than half of the vertebral cross-sectional area, and have a dorsolateral predilection.¹³ Active lesions may demonstrate enhancement along the rim or in a patchy pattern. In the presence of demyelinating lesions, there may occasionally appear to be an expansile mass with a syrinx.¹⁴

Infections such as tuberculosis and neurosarcoidosis should also remain on the differential diagnosis. On MRI, tuberculosis usually involves the thoracic cord and is typically rim-enhancing.¹⁵ If there are caseating granulomas, T2-weighted images may also demonstrate rim enhancement.¹⁶ Spinal sarcoidosis is unusual without intracranial involvement, and its appearance may include leptomeningeal enhancement, cord expansion, and hyperintense signal on T2- weighted imaging.¹⁷

Finally, iatrogenic causes are also possible, including radiation myelopathy and mechanical spinal cord injury. For radiation myelopathy, it is important to ascertain whether a patient has undergone prior radiotherapy in the region and to obtain the pertinent dosimetry. Spinal cord injury may cause a focal signal abnormality within the cord, with T2 hyperintensity; these foci may or may not present with enhancement, edema, or hematoma and therefore may resemble tumors.¹³

This patient presented with progressive right-sided lower extremity weakness and hypoesthesia and a history of a low-grade right renal/pelvic ureteral tumor. The immediate impression was that the thoracic intramedullary lesion represented a metastatic lesion. However, in the absence of any systemic or intracranial metastases, this progression was much less likely. An extensive interdisciplinary workup was conducted that included medical oncology, neurology, neuroradiology, neuro-oncology, neurosurgery, nuclear medicine, and radiation oncology. Neuroradiology and nuclear medicine identified a slightly hypermetabolic focus on the PET/CT from 1.5 years prior that correlated exactly with the same location as the lesion on the recent spinal MRI. This finding, along with the MRA, confirmed the diagnosis of a dAVF, which was successfully managed conservatively with dexamethasone and physical therapy, rather than through oncologic treatments such as radiotherapy

There remains debate regarding the utility of steroids in treating patients with dAVF. Although there are some case reports documenting that the edema associated with the dAVF responds to steroids, other case series have found that steroids may worsen outcomes in patients with dAVF, possibly due to increased venous hydrostatic pressure.

This case demonstrates the importance of an interdisciplinary workup when evaluating an intramedullary lesion, as well as maintaining a wide differential diagnosis, particularly in the absence of a history of polymetastatic cancer. All the clues (such as the slightly hypermetabolic focus on a PET/CT from 1.5 years prior) need to be obtained to comfortably reach a diagnosis in the absence of pathologic confirmation. These cases can be especially challenging due to the lack of pathologic confirmation, but by understanding the main differentiating features among the various etiologies and obtaining all available information, a correct diagnosis can be made without unnecessary interventions.

Discussion

A diagnosis of dural arteriovenous fistula (dAVF) was made. Lesions involving the spinal cord are traditionally classified by location as extradural, intradural/extramedullary, or intramedullary. Intramedullary spinal cord abnormalities pose considerable diagnostic and management challenges because of the risks of biopsy in this location and the added potential for morbidity and mortality from improperly treated lesions. Although MRI is the preferred imaging modality, PET/CT and magnetic resonance angiography (MRA) may also help narrow the differential diagnosis and potentially avoid complications from an invasive biopsy.¹ This patient’s intramedullary lesion, which represented a dAVF, posed a diagnostic challenge; after diagnosis, it was successfully managed conservatively with dexamethasone and physical therapy.

Intradural tumors account for 2% to 4% of all primary central nervous system (CNS) tumors.² Ependymomas account for 50% to 60% of intramedullary tumors in adults, while astrocytomas account for about 60% of all lesions in children and adolescents.^3,4 The differential diagnosis for intramedullary tumors also includes hemangioblastoma, metastases, primary CNS lymphoma, germ cell tumors, and gangliogliomas.^5,6

Intramedullary metastases remain rare, although the incidence is rising with improvements in oncologic and supportive treatments. Autopsy studies conducted decades ago demonstrated that about 0.9% to 2.1% of patients with systemic cancer have intramedullary metastases at death.^7,8 In patients with an established history of malignancy, a metastatic intramedullary tumor should be placed higher on the differential diagnosis. Intramedullary metastases most often occur in the setting of widespread metastatic disease. A systematic review of the literature on patients with lung cancer (small cell and non-small cell lung carcinomas) and ≥ 1 intramedullary spinal cord metastasis demonstrated that 55.8% of patients had concurrent brain metastases, 20.0% had leptomeningeal carcinomatosis, and 19.5% had vertebral metastases.⁹ While about half of all intramedullary metastases are associated with lung cancer, other common malignancies that metastasize to this area include colorectal, breast, and renal cell carcinoma, as well as lymphoma and melanoma primaries.^10,11

On imaging, intramedullary metastases often appear as several short, studded segments with surrounding edema, typically out of proportion to the size of the lesion.¹ By contrast, astrocytomas and ependymomas often span multiple segments, and enhancement patterns can vary depending on the subtype and grade. Glioblastoma multiforme, or grade 4 IDH wild-type astrocytomas, demonstrate an irregular, heterogeneous pattern of enhancement. Hemangioblastomas vary in size and are classically hypointense to isointense on T1-weighted sequences, isointense to hyperintense on T2-weighted sequences, and demonstrate avid enhancement on T1- postcontrast images. In large hemangioblastomas, flow voids due to prominent vasculature may be visualized.

Numerous nonneoplastic tumor mimics can obscure the differential diagnosis. Vascular malformations, including cavernomas and dAVFs, can also present with enhancement and edema. dAVFs are the most common type of spinal vascular malformation, accounting for about 70% of cases.¹² They are supplied by the radiculomeningeal arteries, whereas pial arteriovenous malformations (AVMs) are supplied by the radiculomedullary and radiculopial arteries. On MRI, dAVFs usually have venous congestion with intramedullary edema, which appears as an ill-defined centromedullary hyperintensity on T2-weighted imaging over multiple segments. The spinal cord may appear swollen with atrophic changes in chronic cases. Spinal cord AVMs are rarer and have an intramedullary nidus. They usually demonstrate mixed heterogeneous signal on T1- and T2-weighted imaging due to blood products, while the nidus demonstrates a variable degree of enhancement. Serpiginous flow voids are seen both within the nidus and at the cord surface.

Demyelinating lesions of the spine may be seen in neuroinflammatory conditions such as multiple sclerosis, neuromyelitis optica spectrum disorder, acute transverse myelitis, and acute disseminated encephalomyelitis. In multiple sclerosis, lesions typically extend ≤ 2 vertebral segments in length, cover less than half of the vertebral cross-sectional area, and have a dorsolateral predilection.¹³ Active lesions may demonstrate enhancement along the rim or in a patchy pattern. In the presence of demyelinating lesions, there may occasionally appear to be an expansile mass with a syrinx.¹⁴

Infections such as tuberculosis and neurosarcoidosis should also remain on the differential diagnosis. On MRI, tuberculosis usually involves the thoracic cord and is typically rim-enhancing.¹⁵ If there are caseating granulomas, T2-weighted images may also demonstrate rim enhancement.¹⁶ Spinal sarcoidosis is unusual without intracranial involvement, and its appearance may include leptomeningeal enhancement, cord expansion, and hyperintense signal on T2- weighted imaging.¹⁷

Finally, iatrogenic causes are also possible, including radiation myelopathy and mechanical spinal cord injury. For radiation myelopathy, it is important to ascertain whether a patient has undergone prior radiotherapy in the region and to obtain the pertinent dosimetry. Spinal cord injury may cause a focal signal abnormality within the cord, with T2 hyperintensity; these foci may or may not present with enhancement, edema, or hematoma and therefore may resemble tumors.¹³

This patient presented with progressive right-sided lower extremity weakness and hypoesthesia and a history of a low-grade right renal/pelvic ureteral tumor. The immediate impression was that the thoracic intramedullary lesion represented a metastatic lesion. However, in the absence of any systemic or intracranial metastases, this progression was much less likely. An extensive interdisciplinary workup was conducted that included medical oncology, neurology, neuroradiology, neuro-oncology, neurosurgery, nuclear medicine, and radiation oncology. Neuroradiology and nuclear medicine identified a slightly hypermetabolic focus on the PET/CT from 1.5 years prior that correlated exactly with the same location as the lesion on the recent spinal MRI. This finding, along with the MRA, confirmed the diagnosis of a dAVF, which was successfully managed conservatively with dexamethasone and physical therapy, rather than through oncologic treatments such as radiotherapy

There remains debate regarding the utility of steroids in treating patients with dAVF. Although there are some case reports documenting that the edema associated with the dAVF responds to steroids, other case series have found that steroids may worsen outcomes in patients with dAVF, possibly due to increased venous hydrostatic pressure.

This case demonstrates the importance of an interdisciplinary workup when evaluating an intramedullary lesion, as well as maintaining a wide differential diagnosis, particularly in the absence of a history of polymetastatic cancer. All the clues (such as the slightly hypermetabolic focus on a PET/CT from 1.5 years prior) need to be obtained to comfortably reach a diagnosis in the absence of pathologic confirmation. These cases can be especially challenging due to the lack of pathologic confirmation, but by understanding the main differentiating features among the various etiologies and obtaining all available information, a correct diagnosis can be made without unnecessary interventions.

Hyperkalemia involves elevated serum potassium levels (> 5.0 mEq/L) and represents an important electrolyte disturbance due to its potentially severe consequences, including cardiac effects that can lead to dysrhythmia and even asystole and death.^1,2 In a US Medicare population, the prevalence of hyperkalemia has been estimated at 2.7% and is associated with substantial health care costs.³ The prevalence is even more marked in patients with preexisting conditions such as chronic kidney disease (CKD) and heart failure.^4,5

Hyperkalemia can result from multiple factors, including impaired renal function, adrenal disease, adverse drug reactions of angiotensin-converting enzyme inhibitors (ACEIs) and other medications, and heritable mutations.⁶ Hyperkalemia poses a considerable clinical risk, associated with adverse outcomes such as myocardial infarction and increased mortality in patients with CKD.^5,7,8 Electrocardiographic (ECG) changes associated with hyperkalemia play a vital role in guiding clinical decisions and treatment strategies.⁹ Understanding the pathophysiology, risk factors, and consequences of hyperkalemia, as well as the significance of ECG changes in its management, is essential for health care practitioners.

Case Presentation

An 81-year-old Hispanic man with a history of hypertension, hypothyroidism, gout, and CKD stage 3B presented to the emergency department with progressive weakness resulting in falls and culminating in an inability to ambulate independently. Additional symptoms included nausea, diarrhea, and myalgia. His vital signs were notable for a pulse of 41 beats/min. The physical examination was remarkable for significant weakness of the bilateral upper extremities, inability to bear his own weight, and bilateral lower extremity edema. His initial ECG upon arrival showed bradycardia with wide QRS, absent P waves, and peaked T waves (Figure 1a). These findings differed from his baseline ECG taken 1 year earlier, which showed sinus rhythm with premature atrial complexes and an old right bundle branch block (Figure 1b).

Medication review revealed that the patient was currently prescribed 100 mg allopurinol daily, 2.5 mg amlodipine daily, 10 mg atorvastatin at bedtime, 4 mg doxazosin daily, 112 mcg levothyroxine daily, 100 mg losartan daily, 25 mg metoprolol daily, and 0.4 mg tamsulosin daily. The patient had also been taking over-the-counter indomethacin for knee pain.

Based on the ECG results, he was treated with 0.083%/6 mL nebulized albuterol, 4.65 Mq/250 mL saline solution intravenous (IV) calcium gluconate, 10 units IV insulin with concomitant 50%/25 mL IV dextrose and 8.4 g of oral patiromer suspension. IV furosemide was held due to concern for renal function. The decision to proceed with hemodialysis was made. Repeat laboratory tests were performed, and an ECG obtained after treatment initiation but prior to hemodialysis demonstrated improvement of rate and T wave shortening (Figure 1c). The serum potassium level dropped from 9.8 mEq/L to 7.9 mEq/L (reference range, 3.5-5.0 mEq/L) (Table 1).

In addition to hemodialysis, sodium zirconium 10 g orally 3 times daily was added. Laboratory test results and an ECG was performed after dialysis continued to demonstrate improvement (Figure 1d). The patient’s potassium level decreased to 5.8 mEq/L, with the ECG demonstrating stability of heart rate and further improvement of the PR interval, QRS complex, and T waves.

Despite the established treatment regimen, potassium levels again rose to 6.7 mEq/L, but there were no significant changes in the ECG, and thus no medication changes were made (Figure 1e). Subsequent monitoring demonstrated a further increase in potassium to 7.4 mEq/L, with an ECG demonstrating a return to the baseline of 1 year prior. The patient underwent hemodialysis again and was given oral furosemide 60 mg every 12 hours. The potassium concentration after dialysis decreased to 4.7 mEq/L and remained stable, not going above 5.0 mEq/L on subsequent monitoring. The patient had resolution of all symptoms and was discharged.

Discussion

We have described in detail the presentation of each pathology and mechanisms of each treatment, starting with the patient’s initial condition that brought him to the emergency room—muscle weakness. Skeletal muscle weakness is a common manifestation of hyperkalemia, occurring in 20% to 40% of cases, and is more prevalent in severe elevations of potassium. Rarely, the weakness can progress to flaccid paralysis of the patient’s extremities and, in extreme cases, the diaphragm.

Muscle weakness progression occurs in a manner that resembles Guillain-Barré syndrome, starting in the lower extremities and ascending toward the upper extremities.¹⁰ This is known as secondary hyperkalemic periodic paralysis. Hyperkalemia lowers the transmembrane gradient in neurons, leading to neuronal depolarization independent of the degree of hyperkalemia. If the degree of hyperkalemia is large enough, this depolarization inactivates voltage-gated sodium channels, making neurons refractory to excitation. Electromyographical studies have shown reduction in the compounded muscle action potential.¹¹ The transient nature of this paralysis is reflected by rapid correction of weakness and paralysis when the electrolyte disorder is corrected.

The patient in this case also presented with bradycardia. The ECG manifestations of hyperkalemia can include atrial asystole, intraventricular conduction disturbances, peaked T waves, and widened QRS complexes. However, some patients with renal insufficiency may not exhibit ECG changes despite significantly elevated serum potassium levels.¹²

The severity of hyperkalemia is crucial in determining the associated ECG changes, with levels > 6.0 mEq/L presenting with abnormalities.¹³ ECG findings alone may not always accurately reflect the severity of hyperkalemia, as up to 60% of patients with potassium levels > 6.0 mEq/L may not show ECG changes.¹⁴ Additionally, extreme hyperkalemia can lead to inconsistent ECG findings, making it challenging to rely solely on ECG for diagnosis and monitoring.⁸ The level of potassium that causes these effects varies widely through patient populations.

The main mechanism by which hyperkalemia affects the heart’s conduction system is through voltage differences across the conduction fibers and eventual steady-state inactivation of sodium channels. This combination of mechanisms shortens the action potential duration, allowing more cardiomyocytes to undergo synchronized depolarization. This amalgamation of cardiomyocytes repolarizing can be reflected on ECGs as peaked T waves. As the action potential decreases, there is a period during which cardiomyocytes are prone to tachyarrhythmias and ventricular fibrillation.

A reduced action potential may lead to increased rates of depolarization and thus conduction, which in some scenarios may increase heart rate. As the levels of potassium rise, intracellular accumulation impedes the entry of sodium by decreasing the cation gradient across the cell membrane. This effectively slows the sinus nodes and prolongs the QRS by slowing the overall propagation of action potentials. By this mechanism, conduction delays, blocks, or asystole are manifested. The patient in this case showed conduction delays, peaked T waves, and disappearance of P waves when he first arrived.

Hyperkalemia Treatment

Hyperkalemia develops most commonly due to acute or chronic kidney diseases, as was the case with this patient. The patient’s hyperkalemia was also augmented by the use of nonsteroidal anti-inflammatory drugs (NSAIDs), which can directly affect renal function. A properly functioning kidney is responsible for excretion of up to 90% of ingested potassium, while the remainder is excreted through the gastrointestinal (GI) tract. Definitive treatment of hyperkalemia is mitigated primarily through these 2 organ systems. The treatment also includes transitory mechanisms of potassium reduction. The goal of each method is to preserve the action potential of cardiomyocytes and myocytes. This patient presented with acute symptomatic hyperkalemia and received various medications to acutely, transitorily, and definitively treat it.

Initial therapy included calcium gluconate, which functions to stabilize the myocardial cell membrane. Hyperkalemia decreases the resting membrane action potential of excitable cells and predisposes them to early depolarization and thus dysrhythmias. Calcium decreases the threshold potential across cells and offsets the overall gradient back to near normal levels.¹⁵ Calcium can be delivered through calcium gluconate or calcium chloride. Calcium chloride is not preferred because extravasation can cause pain, blistering and tissue ischemia. Central venous access is required, potentially delaying prompt treatment. Calcium acts rapidly after administration—within 1 to 3 minutes—but only lasts 30 to 60 minutes.¹⁶ Administration of calcium gluconate can be repeated as often as necessary, but patients must be monitored for adverse effects of calcium such as nausea, abdominal pain, polydipsia, polyuria, muscle weakness, and paresthesia. Care must be taken when patients are taking digoxin, because calcium may potentiate toxicity.¹⁷ Although calcium provides immediate benefits it does little to correct the underlying cause; other medications are required to remove potassium from the body.

Two medication classes have been proven to shift potassium intracellularly. The first are β-2 agonists, such as albuterol/levalbuterol, and the second is insulin. Both work through sodium-potassium-ATPase in a direct manner. β-2 agonists stimulate sodium-potassium-ATPase to move more potassium intracellularly, but these effects have been seen only with high doses of albuterol, typically 4× the standard dose of 0.5 mg in nebulized solutions to achieve decreases in potassium of 0.3 to 0.6 mEq/L, although some trials have reported decreases of 0.62 to 0.98 mEq/L.^15,18 These potassium-lowering effects of β-2 agonist are modest, but can be seen 20 to 30 minutes after administration and persist up to 1 to 2 hours. β-2 agonists are also readily affected by β blockers, which may reduce or negate the desired effect in hyperkalemia. For these reasons, a β-2 agonist should not be given as monotherapy and should be provided as an adjuvant to more independent therapies such as insulin. Insulin binds to receptors on muscle cells and increases the quantity of sodium-potassium-ATPase and glucose transporters. With this increase in influx pumps, surrounding tissues with higher resting membrane potentials can absorb the potassium load, thereby protecting cardiomyocytes.

Potassium Removal

Three methods are currently available to remove potassium from the body: GI excretion, renal excretion, and direct removal from the bloodstream. Under normal physiologic conditions, the kidneys account for about 90% of the body’s ability to remove potassium. Loop diuretics facilitate the removal of potassium by increasing urine production and have an additional potassium-wasting effect. Although the onset of action of loop diuretics is typically 30 to 60 minutes after oral administration, their effect can last for several hours. In this patient, furosemide was introduced later in the treatment plan to manage recurring hyperkalemia by enhancing renal potassium excretion.

Potassium binders such as patiromer act in the GI tract, effectively reducing serum potassium levels although with a slower onset of action than furosemide, generally taking hours to days to exert its effect. Both medications illustrate a tailored approach to managing potassium levels, adapted to the evolving needs and renal function of the patient. The last method is using hemodialysis—by far the most rapid method to remove potassium, but also the most invasive. The different methods of treating hyperkalemia are summarized in Table 2. This patient required multiple days of hemodialysis to completely correct the electrolyte disorder. Upon discharge, the patient continued oral furosemide 40 mg daily and eventually discontinued hemodialysis due to stable renal function.

Often, after correcting an inciting event, potassium stores in the body eventually stabilize and do not require additional follow-up. Patients prone to hyperkalemia should be thoroughly educated on medications to avoid (NSAIDs, ACEIs/ARBs, trimethoprim), an adequate low potassium diet, and symptoms that may warrant medical attention.¹⁹

Conclusions

This case illustrates the importance of recognizing the spectrum of manifestations of hyperkalemia, which ranged from muscle weakness to cardiac dysrhythmias. Management strategies for the patient included stabilization of cardiac membranes, potassium shifting, and potassium removal, each tailored to the patient’s individual clinical findings.

The case further illustrates the critical role of continuous monitoring and dynamic adjustment of therapeutic strategies in response to evolving clinical and laboratory findings. The initial and subsequent ECGs, alongside laboratory tests, were instrumental in guiding the adjustments needed in the treatment regimen, ensuring both the efficacy and safety of the interventions. This proactive approach can mitigate the risk of recurrent hyperkalemia and its complications.

Hyperkalemia involves elevated serum potassium levels (> 5.0 mEq/L) and represents an important electrolyte disturbance due to its potentially severe consequences, including cardiac effects that can lead to dysrhythmia and even asystole and death.^1,2 In a US Medicare population, the prevalence of hyperkalemia has been estimated at 2.7% and is associated with substantial health care costs.³ The prevalence is even more marked in patients with preexisting conditions such as chronic kidney disease (CKD) and heart failure.^4,5

Hyperkalemia can result from multiple factors, including impaired renal function, adrenal disease, adverse drug reactions of angiotensin-converting enzyme inhibitors (ACEIs) and other medications, and heritable mutations.⁶ Hyperkalemia poses a considerable clinical risk, associated with adverse outcomes such as myocardial infarction and increased mortality in patients with CKD.^5,7,8 Electrocardiographic (ECG) changes associated with hyperkalemia play a vital role in guiding clinical decisions and treatment strategies.⁹ Understanding the pathophysiology, risk factors, and consequences of hyperkalemia, as well as the significance of ECG changes in its management, is essential for health care practitioners.

Case Presentation

An 81-year-old Hispanic man with a history of hypertension, hypothyroidism, gout, and CKD stage 3B presented to the emergency department with progressive weakness resulting in falls and culminating in an inability to ambulate independently. Additional symptoms included nausea, diarrhea, and myalgia. His vital signs were notable for a pulse of 41 beats/min. The physical examination was remarkable for significant weakness of the bilateral upper extremities, inability to bear his own weight, and bilateral lower extremity edema. His initial ECG upon arrival showed bradycardia with wide QRS, absent P waves, and peaked T waves (Figure 1a). These findings differed from his baseline ECG taken 1 year earlier, which showed sinus rhythm with premature atrial complexes and an old right bundle branch block (Figure 1b).

Medication review revealed that the patient was currently prescribed 100 mg allopurinol daily, 2.5 mg amlodipine daily, 10 mg atorvastatin at bedtime, 4 mg doxazosin daily, 112 mcg levothyroxine daily, 100 mg losartan daily, 25 mg metoprolol daily, and 0.4 mg tamsulosin daily. The patient had also been taking over-the-counter indomethacin for knee pain.

Based on the ECG results, he was treated with 0.083%/6 mL nebulized albuterol, 4.65 Mq/250 mL saline solution intravenous (IV) calcium gluconate, 10 units IV insulin with concomitant 50%/25 mL IV dextrose and 8.4 g of oral patiromer suspension. IV furosemide was held due to concern for renal function. The decision to proceed with hemodialysis was made. Repeat laboratory tests were performed, and an ECG obtained after treatment initiation but prior to hemodialysis demonstrated improvement of rate and T wave shortening (Figure 1c). The serum potassium level dropped from 9.8 mEq/L to 7.9 mEq/L (reference range, 3.5-5.0 mEq/L) (Table 1).

In addition to hemodialysis, sodium zirconium 10 g orally 3 times daily was added. Laboratory test results and an ECG was performed after dialysis continued to demonstrate improvement (Figure 1d). The patient’s potassium level decreased to 5.8 mEq/L, with the ECG demonstrating stability of heart rate and further improvement of the PR interval, QRS complex, and T waves.

Despite the established treatment regimen, potassium levels again rose to 6.7 mEq/L, but there were no significant changes in the ECG, and thus no medication changes were made (Figure 1e). Subsequent monitoring demonstrated a further increase in potassium to 7.4 mEq/L, with an ECG demonstrating a return to the baseline of 1 year prior. The patient underwent hemodialysis again and was given oral furosemide 60 mg every 12 hours. The potassium concentration after dialysis decreased to 4.7 mEq/L and remained stable, not going above 5.0 mEq/L on subsequent monitoring. The patient had resolution of all symptoms and was discharged.

Discussion

We have described in detail the presentation of each pathology and mechanisms of each treatment, starting with the patient’s initial condition that brought him to the emergency room—muscle weakness. Skeletal muscle weakness is a common manifestation of hyperkalemia, occurring in 20% to 40% of cases, and is more prevalent in severe elevations of potassium. Rarely, the weakness can progress to flaccid paralysis of the patient’s extremities and, in extreme cases, the diaphragm.

Muscle weakness progression occurs in a manner that resembles Guillain-Barré syndrome, starting in the lower extremities and ascending toward the upper extremities.¹⁰ This is known as secondary hyperkalemic periodic paralysis. Hyperkalemia lowers the transmembrane gradient in neurons, leading to neuronal depolarization independent of the degree of hyperkalemia. If the degree of hyperkalemia is large enough, this depolarization inactivates voltage-gated sodium channels, making neurons refractory to excitation. Electromyographical studies have shown reduction in the compounded muscle action potential.¹¹ The transient nature of this paralysis is reflected by rapid correction of weakness and paralysis when the electrolyte disorder is corrected.

The patient in this case also presented with bradycardia. The ECG manifestations of hyperkalemia can include atrial asystole, intraventricular conduction disturbances, peaked T waves, and widened QRS complexes. However, some patients with renal insufficiency may not exhibit ECG changes despite significantly elevated serum potassium levels.¹²

The severity of hyperkalemia is crucial in determining the associated ECG changes, with levels > 6.0 mEq/L presenting with abnormalities.¹³ ECG findings alone may not always accurately reflect the severity of hyperkalemia, as up to 60% of patients with potassium levels > 6.0 mEq/L may not show ECG changes.¹⁴ Additionally, extreme hyperkalemia can lead to inconsistent ECG findings, making it challenging to rely solely on ECG for diagnosis and monitoring.⁸ The level of potassium that causes these effects varies widely through patient populations.

The main mechanism by which hyperkalemia affects the heart’s conduction system is through voltage differences across the conduction fibers and eventual steady-state inactivation of sodium channels. This combination of mechanisms shortens the action potential duration, allowing more cardiomyocytes to undergo synchronized depolarization. This amalgamation of cardiomyocytes repolarizing can be reflected on ECGs as peaked T waves. As the action potential decreases, there is a period during which cardiomyocytes are prone to tachyarrhythmias and ventricular fibrillation.

A reduced action potential may lead to increased rates of depolarization and thus conduction, which in some scenarios may increase heart rate. As the levels of potassium rise, intracellular accumulation impedes the entry of sodium by decreasing the cation gradient across the cell membrane. This effectively slows the sinus nodes and prolongs the QRS by slowing the overall propagation of action potentials. By this mechanism, conduction delays, blocks, or asystole are manifested. The patient in this case showed conduction delays, peaked T waves, and disappearance of P waves when he first arrived.

Hyperkalemia Treatment

Hyperkalemia develops most commonly due to acute or chronic kidney diseases, as was the case with this patient. The patient’s hyperkalemia was also augmented by the use of nonsteroidal anti-inflammatory drugs (NSAIDs), which can directly affect renal function. A properly functioning kidney is responsible for excretion of up to 90% of ingested potassium, while the remainder is excreted through the gastrointestinal (GI) tract. Definitive treatment of hyperkalemia is mitigated primarily through these 2 organ systems. The treatment also includes transitory mechanisms of potassium reduction. The goal of each method is to preserve the action potential of cardiomyocytes and myocytes. This patient presented with acute symptomatic hyperkalemia and received various medications to acutely, transitorily, and definitively treat it.

Initial therapy included calcium gluconate, which functions to stabilize the myocardial cell membrane. Hyperkalemia decreases the resting membrane action potential of excitable cells and predisposes them to early depolarization and thus dysrhythmias. Calcium decreases the threshold potential across cells and offsets the overall gradient back to near normal levels.¹⁵ Calcium can be delivered through calcium gluconate or calcium chloride. Calcium chloride is not preferred because extravasation can cause pain, blistering and tissue ischemia. Central venous access is required, potentially delaying prompt treatment. Calcium acts rapidly after administration—within 1 to 3 minutes—but only lasts 30 to 60 minutes.¹⁶ Administration of calcium gluconate can be repeated as often as necessary, but patients must be monitored for adverse effects of calcium such as nausea, abdominal pain, polydipsia, polyuria, muscle weakness, and paresthesia. Care must be taken when patients are taking digoxin, because calcium may potentiate toxicity.¹⁷ Although calcium provides immediate benefits it does little to correct the underlying cause; other medications are required to remove potassium from the body.

Two medication classes have been proven to shift potassium intracellularly. The first are β-2 agonists, such as albuterol/levalbuterol, and the second is insulin. Both work through sodium-potassium-ATPase in a direct manner. β-2 agonists stimulate sodium-potassium-ATPase to move more potassium intracellularly, but these effects have been seen only with high doses of albuterol, typically 4× the standard dose of 0.5 mg in nebulized solutions to achieve decreases in potassium of 0.3 to 0.6 mEq/L, although some trials have reported decreases of 0.62 to 0.98 mEq/L.^15,18 These potassium-lowering effects of β-2 agonist are modest, but can be seen 20 to 30 minutes after administration and persist up to 1 to 2 hours. β-2 agonists are also readily affected by β blockers, which may reduce or negate the desired effect in hyperkalemia. For these reasons, a β-2 agonist should not be given as monotherapy and should be provided as an adjuvant to more independent therapies such as insulin. Insulin binds to receptors on muscle cells and increases the quantity of sodium-potassium-ATPase and glucose transporters. With this increase in influx pumps, surrounding tissues with higher resting membrane potentials can absorb the potassium load, thereby protecting cardiomyocytes.

Potassium Removal

Three methods are currently available to remove potassium from the body: GI excretion, renal excretion, and direct removal from the bloodstream. Under normal physiologic conditions, the kidneys account for about 90% of the body’s ability to remove potassium. Loop diuretics facilitate the removal of potassium by increasing urine production and have an additional potassium-wasting effect. Although the onset of action of loop diuretics is typically 30 to 60 minutes after oral administration, their effect can last for several hours. In this patient, furosemide was introduced later in the treatment plan to manage recurring hyperkalemia by enhancing renal potassium excretion.

Potassium binders such as patiromer act in the GI tract, effectively reducing serum potassium levels although with a slower onset of action than furosemide, generally taking hours to days to exert its effect. Both medications illustrate a tailored approach to managing potassium levels, adapted to the evolving needs and renal function of the patient. The last method is using hemodialysis—by far the most rapid method to remove potassium, but also the most invasive. The different methods of treating hyperkalemia are summarized in Table 2. This patient required multiple days of hemodialysis to completely correct the electrolyte disorder. Upon discharge, the patient continued oral furosemide 40 mg daily and eventually discontinued hemodialysis due to stable renal function.

Often, after correcting an inciting event, potassium stores in the body eventually stabilize and do not require additional follow-up. Patients prone to hyperkalemia should be thoroughly educated on medications to avoid (NSAIDs, ACEIs/ARBs, trimethoprim), an adequate low potassium diet, and symptoms that may warrant medical attention.¹⁹

Conclusions

This case illustrates the importance of recognizing the spectrum of manifestations of hyperkalemia, which ranged from muscle weakness to cardiac dysrhythmias. Management strategies for the patient included stabilization of cardiac membranes, potassium shifting, and potassium removal, each tailored to the patient’s individual clinical findings.

The case further illustrates the critical role of continuous monitoring and dynamic adjustment of therapeutic strategies in response to evolving clinical and laboratory findings. The initial and subsequent ECGs, alongside laboratory tests, were instrumental in guiding the adjustments needed in the treatment regimen, ensuring both the efficacy and safety of the interventions. This proactive approach can mitigate the risk of recurrent hyperkalemia and its complications.

Hyperkalemia involves elevated serum potassium levels (> 5.0 mEq/L) and represents an important electrolyte disturbance due to its potentially severe consequences, including cardiac effects that can lead to dysrhythmia and even asystole and death.^1,2 In a US Medicare population, the prevalence of hyperkalemia has been estimated at 2.7% and is associated with substantial health care costs.³ The prevalence is even more marked in patients with preexisting conditions such as chronic kidney disease (CKD) and heart failure.^4,5

Hyperkalemia can result from multiple factors, including impaired renal function, adrenal disease, adverse drug reactions of angiotensin-converting enzyme inhibitors (ACEIs) and other medications, and heritable mutations.⁶ Hyperkalemia poses a considerable clinical risk, associated with adverse outcomes such as myocardial infarction and increased mortality in patients with CKD.^5,7,8 Electrocardiographic (ECG) changes associated with hyperkalemia play a vital role in guiding clinical decisions and treatment strategies.⁹ Understanding the pathophysiology, risk factors, and consequences of hyperkalemia, as well as the significance of ECG changes in its management, is essential for health care practitioners.

Case Presentation

An 81-year-old Hispanic man with a history of hypertension, hypothyroidism, gout, and CKD stage 3B presented to the emergency department with progressive weakness resulting in falls and culminating in an inability to ambulate independently. Additional symptoms included nausea, diarrhea, and myalgia. His vital signs were notable for a pulse of 41 beats/min. The physical examination was remarkable for significant weakness of the bilateral upper extremities, inability to bear his own weight, and bilateral lower extremity edema. His initial ECG upon arrival showed bradycardia with wide QRS, absent P waves, and peaked T waves (Figure 1a). These findings differed from his baseline ECG taken 1 year earlier, which showed sinus rhythm with premature atrial complexes and an old right bundle branch block (Figure 1b).

Medication review revealed that the patient was currently prescribed 100 mg allopurinol daily, 2.5 mg amlodipine daily, 10 mg atorvastatin at bedtime, 4 mg doxazosin daily, 112 mcg levothyroxine daily, 100 mg losartan daily, 25 mg metoprolol daily, and 0.4 mg tamsulosin daily. The patient had also been taking over-the-counter indomethacin for knee pain.

Based on the ECG results, he was treated with 0.083%/6 mL nebulized albuterol, 4.65 Mq/250 mL saline solution intravenous (IV) calcium gluconate, 10 units IV insulin with concomitant 50%/25 mL IV dextrose and 8.4 g of oral patiromer suspension. IV furosemide was held due to concern for renal function. The decision to proceed with hemodialysis was made. Repeat laboratory tests were performed, and an ECG obtained after treatment initiation but prior to hemodialysis demonstrated improvement of rate and T wave shortening (Figure 1c). The serum potassium level dropped from 9.8 mEq/L to 7.9 mEq/L (reference range, 3.5-5.0 mEq/L) (Table 1).

In addition to hemodialysis, sodium zirconium 10 g orally 3 times daily was added. Laboratory test results and an ECG was performed after dialysis continued to demonstrate improvement (Figure 1d). The patient’s potassium level decreased to 5.8 mEq/L, with the ECG demonstrating stability of heart rate and further improvement of the PR interval, QRS complex, and T waves.

Despite the established treatment regimen, potassium levels again rose to 6.7 mEq/L, but there were no significant changes in the ECG, and thus no medication changes were made (Figure 1e). Subsequent monitoring demonstrated a further increase in potassium to 7.4 mEq/L, with an ECG demonstrating a return to the baseline of 1 year prior. The patient underwent hemodialysis again and was given oral furosemide 60 mg every 12 hours. The potassium concentration after dialysis decreased to 4.7 mEq/L and remained stable, not going above 5.0 mEq/L on subsequent monitoring. The patient had resolution of all symptoms and was discharged.

Discussion

We have described in detail the presentation of each pathology and mechanisms of each treatment, starting with the patient’s initial condition that brought him to the emergency room—muscle weakness. Skeletal muscle weakness is a common manifestation of hyperkalemia, occurring in 20% to 40% of cases, and is more prevalent in severe elevations of potassium. Rarely, the weakness can progress to flaccid paralysis of the patient’s extremities and, in extreme cases, the diaphragm.

Muscle weakness progression occurs in a manner that resembles Guillain-Barré syndrome, starting in the lower extremities and ascending toward the upper extremities.¹⁰ This is known as secondary hyperkalemic periodic paralysis. Hyperkalemia lowers the transmembrane gradient in neurons, leading to neuronal depolarization independent of the degree of hyperkalemia. If the degree of hyperkalemia is large enough, this depolarization inactivates voltage-gated sodium channels, making neurons refractory to excitation. Electromyographical studies have shown reduction in the compounded muscle action potential.¹¹ The transient nature of this paralysis is reflected by rapid correction of weakness and paralysis when the electrolyte disorder is corrected.

The patient in this case also presented with bradycardia. The ECG manifestations of hyperkalemia can include atrial asystole, intraventricular conduction disturbances, peaked T waves, and widened QRS complexes. However, some patients with renal insufficiency may not exhibit ECG changes despite significantly elevated serum potassium levels.¹²

The severity of hyperkalemia is crucial in determining the associated ECG changes, with levels > 6.0 mEq/L presenting with abnormalities.¹³ ECG findings alone may not always accurately reflect the severity of hyperkalemia, as up to 60% of patients with potassium levels > 6.0 mEq/L may not show ECG changes.¹⁴ Additionally, extreme hyperkalemia can lead to inconsistent ECG findings, making it challenging to rely solely on ECG for diagnosis and monitoring.⁸ The level of potassium that causes these effects varies widely through patient populations.

The main mechanism by which hyperkalemia affects the heart’s conduction system is through voltage differences across the conduction fibers and eventual steady-state inactivation of sodium channels. This combination of mechanisms shortens the action potential duration, allowing more cardiomyocytes to undergo synchronized depolarization. This amalgamation of cardiomyocytes repolarizing can be reflected on ECGs as peaked T waves. As the action potential decreases, there is a period during which cardiomyocytes are prone to tachyarrhythmias and ventricular fibrillation.

A reduced action potential may lead to increased rates of depolarization and thus conduction, which in some scenarios may increase heart rate. As the levels of potassium rise, intracellular accumulation impedes the entry of sodium by decreasing the cation gradient across the cell membrane. This effectively slows the sinus nodes and prolongs the QRS by slowing the overall propagation of action potentials. By this mechanism, conduction delays, blocks, or asystole are manifested. The patient in this case showed conduction delays, peaked T waves, and disappearance of P waves when he first arrived.

Hyperkalemia Treatment

Hyperkalemia develops most commonly due to acute or chronic kidney diseases, as was the case with this patient. The patient’s hyperkalemia was also augmented by the use of nonsteroidal anti-inflammatory drugs (NSAIDs), which can directly affect renal function. A properly functioning kidney is responsible for excretion of up to 90% of ingested potassium, while the remainder is excreted through the gastrointestinal (GI) tract. Definitive treatment of hyperkalemia is mitigated primarily through these 2 organ systems. The treatment also includes transitory mechanisms of potassium reduction. The goal of each method is to preserve the action potential of cardiomyocytes and myocytes. This patient presented with acute symptomatic hyperkalemia and received various medications to acutely, transitorily, and definitively treat it.

Initial therapy included calcium gluconate, which functions to stabilize the myocardial cell membrane. Hyperkalemia decreases the resting membrane action potential of excitable cells and predisposes them to early depolarization and thus dysrhythmias. Calcium decreases the threshold potential across cells and offsets the overall gradient back to near normal levels.¹⁵ Calcium can be delivered through calcium gluconate or calcium chloride. Calcium chloride is not preferred because extravasation can cause pain, blistering and tissue ischemia. Central venous access is required, potentially delaying prompt treatment. Calcium acts rapidly after administration—within 1 to 3 minutes—but only lasts 30 to 60 minutes.¹⁶ Administration of calcium gluconate can be repeated as often as necessary, but patients must be monitored for adverse effects of calcium such as nausea, abdominal pain, polydipsia, polyuria, muscle weakness, and paresthesia. Care must be taken when patients are taking digoxin, because calcium may potentiate toxicity.¹⁷ Although calcium provides immediate benefits it does little to correct the underlying cause; other medications are required to remove potassium from the body.

Two medication classes have been proven to shift potassium intracellularly. The first are β-2 agonists, such as albuterol/levalbuterol, and the second is insulin. Both work through sodium-potassium-ATPase in a direct manner. β-2 agonists stimulate sodium-potassium-ATPase to move more potassium intracellularly, but these effects have been seen only with high doses of albuterol, typically 4× the standard dose of 0.5 mg in nebulized solutions to achieve decreases in potassium of 0.3 to 0.6 mEq/L, although some trials have reported decreases of 0.62 to 0.98 mEq/L.^15,18 These potassium-lowering effects of β-2 agonist are modest, but can be seen 20 to 30 minutes after administration and persist up to 1 to 2 hours. β-2 agonists are also readily affected by β blockers, which may reduce or negate the desired effect in hyperkalemia. For these reasons, a β-2 agonist should not be given as monotherapy and should be provided as an adjuvant to more independent therapies such as insulin. Insulin binds to receptors on muscle cells and increases the quantity of sodium-potassium-ATPase and glucose transporters. With this increase in influx pumps, surrounding tissues with higher resting membrane potentials can absorb the potassium load, thereby protecting cardiomyocytes.

Potassium Removal

Three methods are currently available to remove potassium from the body: GI excretion, renal excretion, and direct removal from the bloodstream. Under normal physiologic conditions, the kidneys account for about 90% of the body’s ability to remove potassium. Loop diuretics facilitate the removal of potassium by increasing urine production and have an additional potassium-wasting effect. Although the onset of action of loop diuretics is typically 30 to 60 minutes after oral administration, their effect can last for several hours. In this patient, furosemide was introduced later in the treatment plan to manage recurring hyperkalemia by enhancing renal potassium excretion.

Potassium binders such as patiromer act in the GI tract, effectively reducing serum potassium levels although with a slower onset of action than furosemide, generally taking hours to days to exert its effect. Both medications illustrate a tailored approach to managing potassium levels, adapted to the evolving needs and renal function of the patient. The last method is using hemodialysis—by far the most rapid method to remove potassium, but also the most invasive. The different methods of treating hyperkalemia are summarized in Table 2. This patient required multiple days of hemodialysis to completely correct the electrolyte disorder. Upon discharge, the patient continued oral furosemide 40 mg daily and eventually discontinued hemodialysis due to stable renal function.

Often, after correcting an inciting event, potassium stores in the body eventually stabilize and do not require additional follow-up. Patients prone to hyperkalemia should be thoroughly educated on medications to avoid (NSAIDs, ACEIs/ARBs, trimethoprim), an adequate low potassium diet, and symptoms that may warrant medical attention.¹⁹

Conclusions

This case illustrates the importance of recognizing the spectrum of manifestations of hyperkalemia, which ranged from muscle weakness to cardiac dysrhythmias. Management strategies for the patient included stabilization of cardiac membranes, potassium shifting, and potassium removal, each tailored to the patient’s individual clinical findings.

The case further illustrates the critical role of continuous monitoring and dynamic adjustment of therapeutic strategies in response to evolving clinical and laboratory findings. The initial and subsequent ECGs, alongside laboratory tests, were instrumental in guiding the adjustments needed in the treatment regimen, ensuring both the efficacy and safety of the interventions. This proactive approach can mitigate the risk of recurrent hyperkalemia and its complications.

Systemic glucocorticoids play an important role in the treatment of chronic obstructive pulmonary disease (COPD) exacerbations. They are recommended to shorten recovery time and increase forced expiratory volume in 1 second (FEV1) during exacerbations.¹ However, the role of the chronic use of inhaled corticosteroids (ICSs) in the treatment of COPD is less clear.

When added to inhaled β-2 agonists and muscarinic antagonists, ICSs can decrease the risk of exacerbations.¹ However, not all patients with COPD benefit from ICS therapy. The degree of benefit an ICS can provide has been shown to correlate with eosinophil count—a marker of inflammation. The expected benefit of using an ICS increases as the eosinophil count increases.¹ Maximum benefit can be observed with eosinophil counts ≥ 300 cells/µL, and minimal benefit is observed with eosinophil counts < 100 cells/µL. Adverse effects (AEs) of ICSs include a hoarse voice, oral candidiasis, and an increased risk of pneumonia.¹ Given the risk of AEs, it is important to limit ICS use in patients who are unlikely to reap any benefits.

The Global Initiative for Chronic Obstructive Lung Disease (GOLD) guidelines suggest the use of ICSs in patients who experience exacerbations while using long-acting β agonist (LABA) plus long-acting muscarinic antagonist (LAMA) therapy and have an eosinophil count ≥ 100 cells/µL. Switching from LABA or LAMA monotherapy to triple therapy with LAMA/LABA/ICS may be considered if patients have continued exacerbations and an eosinophil count ≥ 300 cells/µL. De-escalation of ICS therapy should be considered if patients do not meet these criteria or if patients experience ICS AEs, such as pneumonia. The patients most likely to have increased exacerbations or decreased FEV1 with ICS withdrawal are those with eosinophil counts ≥ 300 cells/µL.^1,2

Several studies have explored the effects of ICS de-escalation in real-world clinical settings. A systematic review of 11 studies indicated that de-escalation of ICS in COPD does not result in increased exacerbations.³ A prospective study by Rossi et al found that in a 6-month period, 141 of 482 patients on ICS therapy (29%) had an exacerbation. In the opposing arm of the study, 88 of 334 patients (26%) with deprescribed ICS experienced an exacerbation. The difference between these 2 groups was not statistically significant.⁴ The researchers concluded that in real-world practice, ICS withdrawal can be safe in patients at low risk of exacerbation.

About 25% of veterans (1.25 million) have been diagnosed with COPD.⁵ To address this, the US Department of Veterans Affairs (VA) and US Department of Defense published updated COPD guidelines in 2021 that specify criteria for de-escalation of ICS.⁶ Guidelines, however, may not be reflected in common clinical practice for several years following publication. The VA Academic Detailing Service (ADS) provides tools to help clinicians identify patients who may benefit from changes in treatment plans. A recent ADS focus was the implementation of a COPD dashboard, which identifies patients with COPD who are candidates for ICS de-escalation based on comorbid diagnoses, exacerbation history, and eosinophil count. VA pharmacists have an expanded role in the management of primary care disease states and are therefore well-positioned to increase adherence to guideline-directed therapy. The objective of this quality improvement project was to determine the impact of pharmacist-driven de-escalation on ICS usage in veterans with COPD.

Methods

This project was conducted in an outpatient clinic at the Robley Rex VA Medical Center beginning September 21, 2023, with a progress note in the Computerized Patient Record System (CPRS). Eligible patients were selected using the COPD Dashboard provided by ADS. The COPD Dashboard defined patients with COPD as those with ≥ 2 outpatient COPD diagnoses in the past 2 years, 1 inpatient discharge COPD diagnosis in the past year, or COPD listed as an active problem. COPD diagnoses were identified using International Statistical Classification of Disease, Tenth Revision (ICD-10) codes (Appendix).

Candidates identified for ICS de-escalation by the dashboard were excluded if they had a history of COPD exacerbation in the previous 2 years. The dashboard identified COPD exacerbations via ICD-10 codes for COPD or acute respiratory failure for inpatient discharges, emergency department (ED) visits, urgent care visits, and community care consults with 1 of the following terms: emergency, inpatient, hospital, urgent, ED (self). The COPD dashboard excluded patients with a diagnosis of asthma.

After patients were selected, they were screened for additional exclusion criteria. Patients were excluded if a pulmonary care practitioner managed their COPD; if identified via an active pulmonary consult in CPRS; if a non-VA clinician prescribed their ICS; or if they were being treated with roflumilast, theophylline, or chronic azithromycin. Individuals taking these 3 drugs were excluded due to potential severe and/or refractory COPD. Patients also were excluded if they: (1) had prior ICS de-escalation failure (defined as a COPD exacerbation following ICS de-escalation that resulted in ICS resumption); (2) had a COPD exacerbation requiring systemic corticosteroids or antibiotics in the previous year; (3) had active lung cancer; (4) did not have any eosinophil levels in CPRS within the previous 2 years; or (5) had any eosinophil levels ≥ 300 cells/µL in the previous year.

Each patient who met the inclusion criteria and was not excluded received a focused medication review by a pharmacist who created a templated progress note, with patient-specific recommendations, that was entered in the CPRS (eAppendix). The recommendations were also attached as an addendum to the patient’s last primary care visit note, and the primary care practitioner (PCP) was alerted via CPRS to consider ICS de-escalation and non-ICS alternatives. Tapering of ICS therapy was offered as an option to de-escalate if abrupt discontinuation was deemed inappropriate. PCPs were also prompted to consider referral to a primary care clinical pharmacy specialist for management and follow-up of ICS de-escalation.

The primary outcome was the number of patients with de-escalated ICS at 3 and 6 months following the recommendation. Secondary outcomes included the number of: patients who were no longer prescribed an ICS or who had a non-ICS alternative initiated at a pharmacist’s recommendation; patients who were referred to a primary care clinical pharmacy specialist for ICS de-escalation; COPD exacerbations requiring systemic steroids or antibiotics, or requiring an ED visit, inpatient admission, or urgent-care clinic visit; and cases of pneumonia or oral candidiasis. Primary and secondary outcomes were evaluated via chart review in CPRS. For secondary outcomes of pneumonia and COPD exacerbation, identification was made by documented diagnosis in CPRS. For continuous data such as age, the mean was calculated.

Results

Pharmacist ICS de-escalation recommendations were made between September 21, 2023, and November 19, 2023, for 106 patients. The mean age was 72 years and 99 (93%) patients were male (Table 1). Forty-one (39%) of the patients used tobacco at the time of the study. FEV1 was available for 69 patients with a mean of 63% (GOLD grade 2).¹ Based on FEV1 values, 16 patients had mild COPD (GOLD grade 1), 37 patients had moderate COPD (GOLD grade 2), 14 patients had severe COPD (GOLD grade 3), and 2 patients had very severe COPD (GOLD grade 4).¹ Thirty-four patients received LABA + LAMA + ICS, 65 received LABA + ICS, 2 received LAMA + ICS, and 5 received ICS monotherapy. The most common dose of ICS was a moderate dose (Table 2). Only 2 patients had an ICS AE in the previous year.

ICS de-escalation recommendations resulted in ICS de-escalation in 50 (47.2%) and 62 (58.5%) patients at 3 and 6 months, respectively. The 6-month ICS de-escalation rate by ICS dose at baseline was 72.2% (high dose), 60.0% (moderate), and 30.8% (low). De-escalation at 6 months by GOLD grade at baseline was 56.3% (9 of 16 patients, GOLD 1), 64.9% (24 of 37 patients, GOLD 2), 50% (7 of 14 patients, GOLD 3), and 50% (1 of 2 patients, GOLD 4). Six months after the ICS de-escalation recommendation appeared in the CPRS, the percentage of patients on LABA + ICS therapy dropped from 65 patients (61.3%) at baseline to 25 patients (23.6%).

Secondary outcomes were assessed at 3 and 6 months following the recommendation. Most patients with de-escalated ICS had their ICS discontinued and a non-ICS alternative initiated per pharmacist recommendations. At 6 months, 39 patients (36.8%) patients were referred to a patient aligned care team (PACT) pharmacist for de-escalation. Of the 39 patients referred to pharmacists, 69.2% (27 patients) were de-escalated; this compared to 52.2% (35 patients) who were not referred to pharmacists (Table 3).

ICS use increases the risk of pneumonia.¹ At 6 months, 11 patients were diagnosed with pneumonia; 3 patients were diagnosed with pneumonia twice, resulting in a total of 14 cases. Ten cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation. One patient had a documented case of oral candidiasis that occurred while on ICS therapy; no patients with discontinued ICS were diagnosed with oral candidiasis. In addition, 10 patients had COPD exacerbations; however no patients had exacerbations both before and after de-escalation. Six patients were on ICS therapy when they experienced an exacerbation, and 4 patients had an exacerbation after ICS de-escalation.

Discussion

More than half of patients receiving the pharmacist intervention achieved the primary outcome of ICS de-escalation at 6 months. Furthermore, a larger percentage of patients referred to pharmacists for the management of ICS de-escalation successfully achieved de-escalation compared to those who were not referred. These outcomes reflect the important role pharmacists can play in identifying appropriate candidates for ICS de-escalation and assisting in the management of ICS de-escalation. Patients referred to pharmacists also received other services such as smoking cessation pharmacotherapy and counseling on inhaler technique and adherence. These interventions can support improved COPD clinical outcomes.

The purpose of de-escalating ICS therapy is to reduce the risk of AEs such as pneumonia and oral candidiasis.¹ The secondary outcomes of this study support previous evidence that patients who have de-escalated ICS therapy may have reduced risk of AEs compared to those who remain on ICS therapy.³ Specifically, of the 14 cases of pneumonia that occurred during the study, 10 cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation.

ICS de-escalation may increase risk of increased COPD exacerbations.¹ However, the secondary outcomes of this study do not indicate that those with de-escalated ICS had more COPD exacerbations compared to those who continued on ICS. Pharmacists’ recommendations were more effective for patients with less severe COPD based on baseline FEV1.

The previous GOLD Guidelines for COPD suggested LABA + ICS therapy as an option for patients with a high symptom and exacerbation burden (previously known as GOLD Group D). Guidelines no longer recommend LABA + ICS therapy due to the superiority of triple inhaled therapy for exacerbations and the superiority of LAMA + LABA therapy for dyspnea.⁷ A majority of identified patients in this project were on LABA + ICS therapy alone at baseline. The ICS de-escalation recommendation resulted in a 61.5% reduction in patients on LABA + ICS therapy at 6 months. By decreasing the number of patients on LABA + ICS without LAMA, recommendations increased the number of patients on guideline-directed therapy.

Limitations

This study lacked a control group, and the rate of ICS de-escalation in patients who did not receive a pharmacist recommendation was not assessed. Therefore, it could not be determined whether the pharmacist recommendation is more effective than no recommendation. Another limitation was our inability to access records from non-VA health care facilities. This may have resulted in missed COPD exacerbations, pneumonia, and oral candidiasis prior to or following the pharmacist recommendation.

In addition, the method used to notify PCPs of the pharmacist recommendation was a CPRS alert. Clinicians often receive multiple daily alerts and may not always pay close attention to them due to alert fatigue. Early in the study, some PCPs were unknowingly omitted from the alert of the pharmacist recommendation for 10 patients due to human error. For 8 of these 10 patients, the PCP was notified of the recommendations during the 3-month follow-up period. However, 2 patients had COPD exacerbations during the 3-month follow-up period. In these cases, the PCP was not alerted to de-escalate ICS. The data for these patients were collected at 3 and 6 months in the same manner as all other patients. Also, 7 of 35 patients who were referred to a pharmacist for ICS de-escalation did not have a scheduled appointment. These patients were considered to be lost to follow-up and this may have resulted in an underestimation of the ability of pharmacists to successfully de-escalate ICS in patients with COPD.

Other studies have evaluated the efficacy of a pharmacy-driven ICS de-escalation.^8,9 Hegland et al reported ICS de-escalation for 22% of 141 eligible ambulatory patients with COPD on triple inhaled therapy following pharmacist appointments.⁸ A study by Hahn et al resulted in 63.8% of 58 patients with COPD being maintained off ICS following a pharmacist de-escalation initiative.⁹ However, these studies relied upon more time-consuming de-escalation interventions, including at least 1 phone, video, or in-person patient visit.^8,9

This project used a single chart review and templated progress note to recommend ICS de-escalation and achieved similar or improved de-escalation rates compared to previous studies.^8,9 Previous studies were conducted prior to the updated 2023 GOLD guidelines for COPD which no longer recommend LABA + ICS therapy. This project addressed ICS de-escalation in patients on LABA + ICS therapy in addition to those on triple inhaled therapy. Additionally, previous studies did not address rates of moderate to severe COPD exacerbation and adverse events to ICS following the pharmacist intervention.^8,9

This study included COPD exacerbations and cases of pneumonia or oral candidiasis as secondary outcomes to assess the safety and efficacy of the ICS de-escalation. It appeared there were similar or lower rates of COPD exacerbations, pneumonia, and oral candidiasis in those with de-escalated ICS therapy in this study. However, these secondary outcomes are exploratory and would need to be confirmed by larger studies powered to address these outcomes.

CONCLUSIONS

Pharmacist-driven ICS de-escalation may be an effective method for reducing ICS usage in veterans as seen in this study. Additional controlled studies are required to evaluate the efficacy and safety of pharmacist-driven ICS de-escalation.

Systemic glucocorticoids play an important role in the treatment of chronic obstructive pulmonary disease (COPD) exacerbations. They are recommended to shorten recovery time and increase forced expiratory volume in 1 second (FEV1) during exacerbations.¹ However, the role of the chronic use of inhaled corticosteroids (ICSs) in the treatment of COPD is less clear.

When added to inhaled β-2 agonists and muscarinic antagonists, ICSs can decrease the risk of exacerbations.¹ However, not all patients with COPD benefit from ICS therapy. The degree of benefit an ICS can provide has been shown to correlate with eosinophil count—a marker of inflammation. The expected benefit of using an ICS increases as the eosinophil count increases.¹ Maximum benefit can be observed with eosinophil counts ≥ 300 cells/µL, and minimal benefit is observed with eosinophil counts < 100 cells/µL. Adverse effects (AEs) of ICSs include a hoarse voice, oral candidiasis, and an increased risk of pneumonia.¹ Given the risk of AEs, it is important to limit ICS use in patients who are unlikely to reap any benefits.

The Global Initiative for Chronic Obstructive Lung Disease (GOLD) guidelines suggest the use of ICSs in patients who experience exacerbations while using long-acting β agonist (LABA) plus long-acting muscarinic antagonist (LAMA) therapy and have an eosinophil count ≥ 100 cells/µL. Switching from LABA or LAMA monotherapy to triple therapy with LAMA/LABA/ICS may be considered if patients have continued exacerbations and an eosinophil count ≥ 300 cells/µL. De-escalation of ICS therapy should be considered if patients do not meet these criteria or if patients experience ICS AEs, such as pneumonia. The patients most likely to have increased exacerbations or decreased FEV1 with ICS withdrawal are those with eosinophil counts ≥ 300 cells/µL.^1,2

Several studies have explored the effects of ICS de-escalation in real-world clinical settings. A systematic review of 11 studies indicated that de-escalation of ICS in COPD does not result in increased exacerbations.³ A prospective study by Rossi et al found that in a 6-month period, 141 of 482 patients on ICS therapy (29%) had an exacerbation. In the opposing arm of the study, 88 of 334 patients (26%) with deprescribed ICS experienced an exacerbation. The difference between these 2 groups was not statistically significant.⁴ The researchers concluded that in real-world practice, ICS withdrawal can be safe in patients at low risk of exacerbation.

About 25% of veterans (1.25 million) have been diagnosed with COPD.⁵ To address this, the US Department of Veterans Affairs (VA) and US Department of Defense published updated COPD guidelines in 2021 that specify criteria for de-escalation of ICS.⁶ Guidelines, however, may not be reflected in common clinical practice for several years following publication. The VA Academic Detailing Service (ADS) provides tools to help clinicians identify patients who may benefit from changes in treatment plans. A recent ADS focus was the implementation of a COPD dashboard, which identifies patients with COPD who are candidates for ICS de-escalation based on comorbid diagnoses, exacerbation history, and eosinophil count. VA pharmacists have an expanded role in the management of primary care disease states and are therefore well-positioned to increase adherence to guideline-directed therapy. The objective of this quality improvement project was to determine the impact of pharmacist-driven de-escalation on ICS usage in veterans with COPD.

Methods

This project was conducted in an outpatient clinic at the Robley Rex VA Medical Center beginning September 21, 2023, with a progress note in the Computerized Patient Record System (CPRS). Eligible patients were selected using the COPD Dashboard provided by ADS. The COPD Dashboard defined patients with COPD as those with ≥ 2 outpatient COPD diagnoses in the past 2 years, 1 inpatient discharge COPD diagnosis in the past year, or COPD listed as an active problem. COPD diagnoses were identified using International Statistical Classification of Disease, Tenth Revision (ICD-10) codes (Appendix).

Candidates identified for ICS de-escalation by the dashboard were excluded if they had a history of COPD exacerbation in the previous 2 years. The dashboard identified COPD exacerbations via ICD-10 codes for COPD or acute respiratory failure for inpatient discharges, emergency department (ED) visits, urgent care visits, and community care consults with 1 of the following terms: emergency, inpatient, hospital, urgent, ED (self). The COPD dashboard excluded patients with a diagnosis of asthma.

After patients were selected, they were screened for additional exclusion criteria. Patients were excluded if a pulmonary care practitioner managed their COPD; if identified via an active pulmonary consult in CPRS; if a non-VA clinician prescribed their ICS; or if they were being treated with roflumilast, theophylline, or chronic azithromycin. Individuals taking these 3 drugs were excluded due to potential severe and/or refractory COPD. Patients also were excluded if they: (1) had prior ICS de-escalation failure (defined as a COPD exacerbation following ICS de-escalation that resulted in ICS resumption); (2) had a COPD exacerbation requiring systemic corticosteroids or antibiotics in the previous year; (3) had active lung cancer; (4) did not have any eosinophil levels in CPRS within the previous 2 years; or (5) had any eosinophil levels ≥ 300 cells/µL in the previous year.

Each patient who met the inclusion criteria and was not excluded received a focused medication review by a pharmacist who created a templated progress note, with patient-specific recommendations, that was entered in the CPRS (eAppendix). The recommendations were also attached as an addendum to the patient’s last primary care visit note, and the primary care practitioner (PCP) was alerted via CPRS to consider ICS de-escalation and non-ICS alternatives. Tapering of ICS therapy was offered as an option to de-escalate if abrupt discontinuation was deemed inappropriate. PCPs were also prompted to consider referral to a primary care clinical pharmacy specialist for management and follow-up of ICS de-escalation.

The primary outcome was the number of patients with de-escalated ICS at 3 and 6 months following the recommendation. Secondary outcomes included the number of: patients who were no longer prescribed an ICS or who had a non-ICS alternative initiated at a pharmacist’s recommendation; patients who were referred to a primary care clinical pharmacy specialist for ICS de-escalation; COPD exacerbations requiring systemic steroids or antibiotics, or requiring an ED visit, inpatient admission, or urgent-care clinic visit; and cases of pneumonia or oral candidiasis. Primary and secondary outcomes were evaluated via chart review in CPRS. For secondary outcomes of pneumonia and COPD exacerbation, identification was made by documented diagnosis in CPRS. For continuous data such as age, the mean was calculated.

Results

Pharmacist ICS de-escalation recommendations were made between September 21, 2023, and November 19, 2023, for 106 patients. The mean age was 72 years and 99 (93%) patients were male (Table 1). Forty-one (39%) of the patients used tobacco at the time of the study. FEV1 was available for 69 patients with a mean of 63% (GOLD grade 2).¹ Based on FEV1 values, 16 patients had mild COPD (GOLD grade 1), 37 patients had moderate COPD (GOLD grade 2), 14 patients had severe COPD (GOLD grade 3), and 2 patients had very severe COPD (GOLD grade 4).¹ Thirty-four patients received LABA + LAMA + ICS, 65 received LABA + ICS, 2 received LAMA + ICS, and 5 received ICS monotherapy. The most common dose of ICS was a moderate dose (Table 2). Only 2 patients had an ICS AE in the previous year.

ICS de-escalation recommendations resulted in ICS de-escalation in 50 (47.2%) and 62 (58.5%) patients at 3 and 6 months, respectively. The 6-month ICS de-escalation rate by ICS dose at baseline was 72.2% (high dose), 60.0% (moderate), and 30.8% (low). De-escalation at 6 months by GOLD grade at baseline was 56.3% (9 of 16 patients, GOLD 1), 64.9% (24 of 37 patients, GOLD 2), 50% (7 of 14 patients, GOLD 3), and 50% (1 of 2 patients, GOLD 4). Six months after the ICS de-escalation recommendation appeared in the CPRS, the percentage of patients on LABA + ICS therapy dropped from 65 patients (61.3%) at baseline to 25 patients (23.6%).

Secondary outcomes were assessed at 3 and 6 months following the recommendation. Most patients with de-escalated ICS had their ICS discontinued and a non-ICS alternative initiated per pharmacist recommendations. At 6 months, 39 patients (36.8%) patients were referred to a patient aligned care team (PACT) pharmacist for de-escalation. Of the 39 patients referred to pharmacists, 69.2% (27 patients) were de-escalated; this compared to 52.2% (35 patients) who were not referred to pharmacists (Table 3).

ICS use increases the risk of pneumonia.¹ At 6 months, 11 patients were diagnosed with pneumonia; 3 patients were diagnosed with pneumonia twice, resulting in a total of 14 cases. Ten cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation. One patient had a documented case of oral candidiasis that occurred while on ICS therapy; no patients with discontinued ICS were diagnosed with oral candidiasis. In addition, 10 patients had COPD exacerbations; however no patients had exacerbations both before and after de-escalation. Six patients were on ICS therapy when they experienced an exacerbation, and 4 patients had an exacerbation after ICS de-escalation.

Discussion

More than half of patients receiving the pharmacist intervention achieved the primary outcome of ICS de-escalation at 6 months. Furthermore, a larger percentage of patients referred to pharmacists for the management of ICS de-escalation successfully achieved de-escalation compared to those who were not referred. These outcomes reflect the important role pharmacists can play in identifying appropriate candidates for ICS de-escalation and assisting in the management of ICS de-escalation. Patients referred to pharmacists also received other services such as smoking cessation pharmacotherapy and counseling on inhaler technique and adherence. These interventions can support improved COPD clinical outcomes.

The purpose of de-escalating ICS therapy is to reduce the risk of AEs such as pneumonia and oral candidiasis.¹ The secondary outcomes of this study support previous evidence that patients who have de-escalated ICS therapy may have reduced risk of AEs compared to those who remain on ICS therapy.³ Specifically, of the 14 cases of pneumonia that occurred during the study, 10 cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation.

ICS de-escalation may increase risk of increased COPD exacerbations.¹ However, the secondary outcomes of this study do not indicate that those with de-escalated ICS had more COPD exacerbations compared to those who continued on ICS. Pharmacists’ recommendations were more effective for patients with less severe COPD based on baseline FEV1.

The previous GOLD Guidelines for COPD suggested LABA + ICS therapy as an option for patients with a high symptom and exacerbation burden (previously known as GOLD Group D). Guidelines no longer recommend LABA + ICS therapy due to the superiority of triple inhaled therapy for exacerbations and the superiority of LAMA + LABA therapy for dyspnea.⁷ A majority of identified patients in this project were on LABA + ICS therapy alone at baseline. The ICS de-escalation recommendation resulted in a 61.5% reduction in patients on LABA + ICS therapy at 6 months. By decreasing the number of patients on LABA + ICS without LAMA, recommendations increased the number of patients on guideline-directed therapy.

Limitations

This study lacked a control group, and the rate of ICS de-escalation in patients who did not receive a pharmacist recommendation was not assessed. Therefore, it could not be determined whether the pharmacist recommendation is more effective than no recommendation. Another limitation was our inability to access records from non-VA health care facilities. This may have resulted in missed COPD exacerbations, pneumonia, and oral candidiasis prior to or following the pharmacist recommendation.

In addition, the method used to notify PCPs of the pharmacist recommendation was a CPRS alert. Clinicians often receive multiple daily alerts and may not always pay close attention to them due to alert fatigue. Early in the study, some PCPs were unknowingly omitted from the alert of the pharmacist recommendation for 10 patients due to human error. For 8 of these 10 patients, the PCP was notified of the recommendations during the 3-month follow-up period. However, 2 patients had COPD exacerbations during the 3-month follow-up period. In these cases, the PCP was not alerted to de-escalate ICS. The data for these patients were collected at 3 and 6 months in the same manner as all other patients. Also, 7 of 35 patients who were referred to a pharmacist for ICS de-escalation did not have a scheduled appointment. These patients were considered to be lost to follow-up and this may have resulted in an underestimation of the ability of pharmacists to successfully de-escalate ICS in patients with COPD.

Other studies have evaluated the efficacy of a pharmacy-driven ICS de-escalation.^8,9 Hegland et al reported ICS de-escalation for 22% of 141 eligible ambulatory patients with COPD on triple inhaled therapy following pharmacist appointments.⁸ A study by Hahn et al resulted in 63.8% of 58 patients with COPD being maintained off ICS following a pharmacist de-escalation initiative.⁹ However, these studies relied upon more time-consuming de-escalation interventions, including at least 1 phone, video, or in-person patient visit.^8,9

This project used a single chart review and templated progress note to recommend ICS de-escalation and achieved similar or improved de-escalation rates compared to previous studies.^8,9 Previous studies were conducted prior to the updated 2023 GOLD guidelines for COPD which no longer recommend LABA + ICS therapy. This project addressed ICS de-escalation in patients on LABA + ICS therapy in addition to those on triple inhaled therapy. Additionally, previous studies did not address rates of moderate to severe COPD exacerbation and adverse events to ICS following the pharmacist intervention.^8,9

This study included COPD exacerbations and cases of pneumonia or oral candidiasis as secondary outcomes to assess the safety and efficacy of the ICS de-escalation. It appeared there were similar or lower rates of COPD exacerbations, pneumonia, and oral candidiasis in those with de-escalated ICS therapy in this study. However, these secondary outcomes are exploratory and would need to be confirmed by larger studies powered to address these outcomes.

CONCLUSIONS

Pharmacist-driven ICS de-escalation may be an effective method for reducing ICS usage in veterans as seen in this study. Additional controlled studies are required to evaluate the efficacy and safety of pharmacist-driven ICS de-escalation.

Systemic glucocorticoids play an important role in the treatment of chronic obstructive pulmonary disease (COPD) exacerbations. They are recommended to shorten recovery time and increase forced expiratory volume in 1 second (FEV1) during exacerbations.¹ However, the role of the chronic use of inhaled corticosteroids (ICSs) in the treatment of COPD is less clear.

When added to inhaled β-2 agonists and muscarinic antagonists, ICSs can decrease the risk of exacerbations.¹ However, not all patients with COPD benefit from ICS therapy. The degree of benefit an ICS can provide has been shown to correlate with eosinophil count—a marker of inflammation. The expected benefit of using an ICS increases as the eosinophil count increases.¹ Maximum benefit can be observed with eosinophil counts ≥ 300 cells/µL, and minimal benefit is observed with eosinophil counts < 100 cells/µL. Adverse effects (AEs) of ICSs include a hoarse voice, oral candidiasis, and an increased risk of pneumonia.¹ Given the risk of AEs, it is important to limit ICS use in patients who are unlikely to reap any benefits.

The Global Initiative for Chronic Obstructive Lung Disease (GOLD) guidelines suggest the use of ICSs in patients who experience exacerbations while using long-acting β agonist (LABA) plus long-acting muscarinic antagonist (LAMA) therapy and have an eosinophil count ≥ 100 cells/µL. Switching from LABA or LAMA monotherapy to triple therapy with LAMA/LABA/ICS may be considered if patients have continued exacerbations and an eosinophil count ≥ 300 cells/µL. De-escalation of ICS therapy should be considered if patients do not meet these criteria or if patients experience ICS AEs, such as pneumonia. The patients most likely to have increased exacerbations or decreased FEV1 with ICS withdrawal are those with eosinophil counts ≥ 300 cells/µL.^1,2

Several studies have explored the effects of ICS de-escalation in real-world clinical settings. A systematic review of 11 studies indicated that de-escalation of ICS in COPD does not result in increased exacerbations.³ A prospective study by Rossi et al found that in a 6-month period, 141 of 482 patients on ICS therapy (29%) had an exacerbation. In the opposing arm of the study, 88 of 334 patients (26%) with deprescribed ICS experienced an exacerbation. The difference between these 2 groups was not statistically significant.⁴ The researchers concluded that in real-world practice, ICS withdrawal can be safe in patients at low risk of exacerbation.

About 25% of veterans (1.25 million) have been diagnosed with COPD.⁵ To address this, the US Department of Veterans Affairs (VA) and US Department of Defense published updated COPD guidelines in 2021 that specify criteria for de-escalation of ICS.⁶ Guidelines, however, may not be reflected in common clinical practice for several years following publication. The VA Academic Detailing Service (ADS) provides tools to help clinicians identify patients who may benefit from changes in treatment plans. A recent ADS focus was the implementation of a COPD dashboard, which identifies patients with COPD who are candidates for ICS de-escalation based on comorbid diagnoses, exacerbation history, and eosinophil count. VA pharmacists have an expanded role in the management of primary care disease states and are therefore well-positioned to increase adherence to guideline-directed therapy. The objective of this quality improvement project was to determine the impact of pharmacist-driven de-escalation on ICS usage in veterans with COPD.

Methods

This project was conducted in an outpatient clinic at the Robley Rex VA Medical Center beginning September 21, 2023, with a progress note in the Computerized Patient Record System (CPRS). Eligible patients were selected using the COPD Dashboard provided by ADS. The COPD Dashboard defined patients with COPD as those with ≥ 2 outpatient COPD diagnoses in the past 2 years, 1 inpatient discharge COPD diagnosis in the past year, or COPD listed as an active problem. COPD diagnoses were identified using International Statistical Classification of Disease, Tenth Revision (ICD-10) codes (Appendix).

Candidates identified for ICS de-escalation by the dashboard were excluded if they had a history of COPD exacerbation in the previous 2 years. The dashboard identified COPD exacerbations via ICD-10 codes for COPD or acute respiratory failure for inpatient discharges, emergency department (ED) visits, urgent care visits, and community care consults with 1 of the following terms: emergency, inpatient, hospital, urgent, ED (self). The COPD dashboard excluded patients with a diagnosis of asthma.

After patients were selected, they were screened for additional exclusion criteria. Patients were excluded if a pulmonary care practitioner managed their COPD; if identified via an active pulmonary consult in CPRS; if a non-VA clinician prescribed their ICS; or if they were being treated with roflumilast, theophylline, or chronic azithromycin. Individuals taking these 3 drugs were excluded due to potential severe and/or refractory COPD. Patients also were excluded if they: (1) had prior ICS de-escalation failure (defined as a COPD exacerbation following ICS de-escalation that resulted in ICS resumption); (2) had a COPD exacerbation requiring systemic corticosteroids or antibiotics in the previous year; (3) had active lung cancer; (4) did not have any eosinophil levels in CPRS within the previous 2 years; or (5) had any eosinophil levels ≥ 300 cells/µL in the previous year.

Each patient who met the inclusion criteria and was not excluded received a focused medication review by a pharmacist who created a templated progress note, with patient-specific recommendations, that was entered in the CPRS (eAppendix). The recommendations were also attached as an addendum to the patient’s last primary care visit note, and the primary care practitioner (PCP) was alerted via CPRS to consider ICS de-escalation and non-ICS alternatives. Tapering of ICS therapy was offered as an option to de-escalate if abrupt discontinuation was deemed inappropriate. PCPs were also prompted to consider referral to a primary care clinical pharmacy specialist for management and follow-up of ICS de-escalation.

The primary outcome was the number of patients with de-escalated ICS at 3 and 6 months following the recommendation. Secondary outcomes included the number of: patients who were no longer prescribed an ICS or who had a non-ICS alternative initiated at a pharmacist’s recommendation; patients who were referred to a primary care clinical pharmacy specialist for ICS de-escalation; COPD exacerbations requiring systemic steroids or antibiotics, or requiring an ED visit, inpatient admission, or urgent-care clinic visit; and cases of pneumonia or oral candidiasis. Primary and secondary outcomes were evaluated via chart review in CPRS. For secondary outcomes of pneumonia and COPD exacerbation, identification was made by documented diagnosis in CPRS. For continuous data such as age, the mean was calculated.

Results

Pharmacist ICS de-escalation recommendations were made between September 21, 2023, and November 19, 2023, for 106 patients. The mean age was 72 years and 99 (93%) patients were male (Table 1). Forty-one (39%) of the patients used tobacco at the time of the study. FEV1 was available for 69 patients with a mean of 63% (GOLD grade 2).¹ Based on FEV1 values, 16 patients had mild COPD (GOLD grade 1), 37 patients had moderate COPD (GOLD grade 2), 14 patients had severe COPD (GOLD grade 3), and 2 patients had very severe COPD (GOLD grade 4).¹ Thirty-four patients received LABA + LAMA + ICS, 65 received LABA + ICS, 2 received LAMA + ICS, and 5 received ICS monotherapy. The most common dose of ICS was a moderate dose (Table 2). Only 2 patients had an ICS AE in the previous year.

ICS de-escalation recommendations resulted in ICS de-escalation in 50 (47.2%) and 62 (58.5%) patients at 3 and 6 months, respectively. The 6-month ICS de-escalation rate by ICS dose at baseline was 72.2% (high dose), 60.0% (moderate), and 30.8% (low). De-escalation at 6 months by GOLD grade at baseline was 56.3% (9 of 16 patients, GOLD 1), 64.9% (24 of 37 patients, GOLD 2), 50% (7 of 14 patients, GOLD 3), and 50% (1 of 2 patients, GOLD 4). Six months after the ICS de-escalation recommendation appeared in the CPRS, the percentage of patients on LABA + ICS therapy dropped from 65 patients (61.3%) at baseline to 25 patients (23.6%).

Secondary outcomes were assessed at 3 and 6 months following the recommendation. Most patients with de-escalated ICS had their ICS discontinued and a non-ICS alternative initiated per pharmacist recommendations. At 6 months, 39 patients (36.8%) patients were referred to a patient aligned care team (PACT) pharmacist for de-escalation. Of the 39 patients referred to pharmacists, 69.2% (27 patients) were de-escalated; this compared to 52.2% (35 patients) who were not referred to pharmacists (Table 3).

ICS use increases the risk of pneumonia.¹ At 6 months, 11 patients were diagnosed with pneumonia; 3 patients were diagnosed with pneumonia twice, resulting in a total of 14 cases. Ten cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation. One patient had a documented case of oral candidiasis that occurred while on ICS therapy; no patients with discontinued ICS were diagnosed with oral candidiasis. In addition, 10 patients had COPD exacerbations; however no patients had exacerbations both before and after de-escalation. Six patients were on ICS therapy when they experienced an exacerbation, and 4 patients had an exacerbation after ICS de-escalation.

Discussion

More than half of patients receiving the pharmacist intervention achieved the primary outcome of ICS de-escalation at 6 months. Furthermore, a larger percentage of patients referred to pharmacists for the management of ICS de-escalation successfully achieved de-escalation compared to those who were not referred. These outcomes reflect the important role pharmacists can play in identifying appropriate candidates for ICS de-escalation and assisting in the management of ICS de-escalation. Patients referred to pharmacists also received other services such as smoking cessation pharmacotherapy and counseling on inhaler technique and adherence. These interventions can support improved COPD clinical outcomes.

The purpose of de-escalating ICS therapy is to reduce the risk of AEs such as pneumonia and oral candidiasis.¹ The secondary outcomes of this study support previous evidence that patients who have de-escalated ICS therapy may have reduced risk of AEs compared to those who remain on ICS therapy.³ Specifically, of the 14 cases of pneumonia that occurred during the study, 10 cases occurred while patients were on ICS and 4 cases occurred following ICS de-escalation.

ICS de-escalation may increase risk of increased COPD exacerbations.¹ However, the secondary outcomes of this study do not indicate that those with de-escalated ICS had more COPD exacerbations compared to those who continued on ICS. Pharmacists’ recommendations were more effective for patients with less severe COPD based on baseline FEV1.

The previous GOLD Guidelines for COPD suggested LABA + ICS therapy as an option for patients with a high symptom and exacerbation burden (previously known as GOLD Group D). Guidelines no longer recommend LABA + ICS therapy due to the superiority of triple inhaled therapy for exacerbations and the superiority of LAMA + LABA therapy for dyspnea.⁷ A majority of identified patients in this project were on LABA + ICS therapy alone at baseline. The ICS de-escalation recommendation resulted in a 61.5% reduction in patients on LABA + ICS therapy at 6 months. By decreasing the number of patients on LABA + ICS without LAMA, recommendations increased the number of patients on guideline-directed therapy.

Limitations

This study lacked a control group, and the rate of ICS de-escalation in patients who did not receive a pharmacist recommendation was not assessed. Therefore, it could not be determined whether the pharmacist recommendation is more effective than no recommendation. Another limitation was our inability to access records from non-VA health care facilities. This may have resulted in missed COPD exacerbations, pneumonia, and oral candidiasis prior to or following the pharmacist recommendation.

In addition, the method used to notify PCPs of the pharmacist recommendation was a CPRS alert. Clinicians often receive multiple daily alerts and may not always pay close attention to them due to alert fatigue. Early in the study, some PCPs were unknowingly omitted from the alert of the pharmacist recommendation for 10 patients due to human error. For 8 of these 10 patients, the PCP was notified of the recommendations during the 3-month follow-up period. However, 2 patients had COPD exacerbations during the 3-month follow-up period. In these cases, the PCP was not alerted to de-escalate ICS. The data for these patients were collected at 3 and 6 months in the same manner as all other patients. Also, 7 of 35 patients who were referred to a pharmacist for ICS de-escalation did not have a scheduled appointment. These patients were considered to be lost to follow-up and this may have resulted in an underestimation of the ability of pharmacists to successfully de-escalate ICS in patients with COPD.

Other studies have evaluated the efficacy of a pharmacy-driven ICS de-escalation.^8,9 Hegland et al reported ICS de-escalation for 22% of 141 eligible ambulatory patients with COPD on triple inhaled therapy following pharmacist appointments.⁸ A study by Hahn et al resulted in 63.8% of 58 patients with COPD being maintained off ICS following a pharmacist de-escalation initiative.⁹ However, these studies relied upon more time-consuming de-escalation interventions, including at least 1 phone, video, or in-person patient visit.^8,9

This project used a single chart review and templated progress note to recommend ICS de-escalation and achieved similar or improved de-escalation rates compared to previous studies.^8,9 Previous studies were conducted prior to the updated 2023 GOLD guidelines for COPD which no longer recommend LABA + ICS therapy. This project addressed ICS de-escalation in patients on LABA + ICS therapy in addition to those on triple inhaled therapy. Additionally, previous studies did not address rates of moderate to severe COPD exacerbation and adverse events to ICS following the pharmacist intervention.^8,9

This study included COPD exacerbations and cases of pneumonia or oral candidiasis as secondary outcomes to assess the safety and efficacy of the ICS de-escalation. It appeared there were similar or lower rates of COPD exacerbations, pneumonia, and oral candidiasis in those with de-escalated ICS therapy in this study. However, these secondary outcomes are exploratory and would need to be confirmed by larger studies powered to address these outcomes.

CONCLUSIONS

Pharmacist-driven ICS de-escalation may be an effective method for reducing ICS usage in veterans as seen in this study. Additional controlled studies are required to evaluate the efficacy and safety of pharmacist-driven ICS de-escalation.