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DENVER – Physicians might not be enamored of Medicare, but they like it a whole lot better than private insurance plans, according to a survey by the Medical Group Management Association.
MGMA's Payer Performance Study–covering more than 1,700 group practices–showed that physicians groups ranked Medicare Part B well ahead of six of the largest private insurance companies in terms of overall satisfaction. The organization released the data at its annual meeting.
The survey asked participants, all of whom were members of MGMA, to rank seven of the largest payers–Medicare Part B, UnitedHealthcare, Aetna, Cigna, Humana, Coventry, and Anthem–on parameters including payer communications, provider credentialing, contract negotiation, payment processing, systems transparency, and overall satisfaction.
Medicare led the pack with a mean aggregate satisfaction score of 3.59 on a 6-point scale (1 = totally dissatisfied, 6 = completely satisfied). Aetna took second place with a score of 3.14.
The big loser? UnitedHealthcare, with a score of 2.45.
Medicare scored particularly well on the amount of time it takes to respond to questions from physicians or practice managers, the accuracy of its responses, and transparency in disclosing fee schedules and reimbursement policies.
The respondents were much less satisfied with Medicare's provider credentialing processes. On that measure, the Medicare ranked last, with Aetna and Anthem taking first and second place.
DENVER – Physicians might not be enamored of Medicare, but they like it a whole lot better than private insurance plans, according to a survey by the Medical Group Management Association.
MGMA's Payer Performance Study–covering more than 1,700 group practices–showed that physicians groups ranked Medicare Part B well ahead of six of the largest private insurance companies in terms of overall satisfaction. The organization released the data at its annual meeting.
The survey asked participants, all of whom were members of MGMA, to rank seven of the largest payers–Medicare Part B, UnitedHealthcare, Aetna, Cigna, Humana, Coventry, and Anthem–on parameters including payer communications, provider credentialing, contract negotiation, payment processing, systems transparency, and overall satisfaction.
Medicare led the pack with a mean aggregate satisfaction score of 3.59 on a 6-point scale (1 = totally dissatisfied, 6 = completely satisfied). Aetna took second place with a score of 3.14.
The big loser? UnitedHealthcare, with a score of 2.45.
Medicare scored particularly well on the amount of time it takes to respond to questions from physicians or practice managers, the accuracy of its responses, and transparency in disclosing fee schedules and reimbursement policies.
The respondents were much less satisfied with Medicare's provider credentialing processes. On that measure, the Medicare ranked last, with Aetna and Anthem taking first and second place.
DENVER – Physicians might not be enamored of Medicare, but they like it a whole lot better than private insurance plans, according to a survey by the Medical Group Management Association.
MGMA's Payer Performance Study–covering more than 1,700 group practices–showed that physicians groups ranked Medicare Part B well ahead of six of the largest private insurance companies in terms of overall satisfaction. The organization released the data at its annual meeting.
The survey asked participants, all of whom were members of MGMA, to rank seven of the largest payers–Medicare Part B, UnitedHealthcare, Aetna, Cigna, Humana, Coventry, and Anthem–on parameters including payer communications, provider credentialing, contract negotiation, payment processing, systems transparency, and overall satisfaction.
Medicare led the pack with a mean aggregate satisfaction score of 3.59 on a 6-point scale (1 = totally dissatisfied, 6 = completely satisfied). Aetna took second place with a score of 3.14.
The big loser? UnitedHealthcare, with a score of 2.45.
Medicare scored particularly well on the amount of time it takes to respond to questions from physicians or practice managers, the accuracy of its responses, and transparency in disclosing fee schedules and reimbursement policies.
The respondents were much less satisfied with Medicare's provider credentialing processes. On that measure, the Medicare ranked last, with Aetna and Anthem taking first and second place.